Forum Discussion

Nazmiehk's avatar
Nazmiehk
Newbie
2 years ago
Solved

Roku TV won’t power on

Hi! My Roku Tv isn’t turning on. It was working fine all day and now it doesn’t respond to any power buttons I use. I’ve changed my remote batteries, have tried the manual button on the tv, have unplugged it and replugged it, have tried a factory reset, and nothing. The red light is still on so I know it’s getting power, any suggestions?

TV & Player Setup
  • RokuRhea-V's avatar
    RokuRhea-V
    4 months ago

    Thanks for reporting this issue! alienkicksass,

    It seems you're having a Power issue with your Roku TV. This could be due to a hardware issue. Please reach out to your TV's manufacturer  directly to report this problem and ask for further assistance.

    I hope this helps!

    Cheers,
    Roku Community Team 

7 Replies

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  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    2 years ago

    Greetings from the Roku Community, Nazmiehk! 

    If you're experiencing an issue where your Roku TV screen won't turn on, and you've already tried resetting the TV to its factory settings and plugging it into a different power outlet, this may be a hardware issue. We highly suggest that you get in touch with the manufacturer of your TV directly for assistance. They have the expertise required to offer dependable support and warranty services for their Roku OS products. 

    To get the contact details of Roku TV manufacturers, please check out our Community post by clicking on the following link: Contacting Support for Roku TV.

    Thanks,
    Jharra

    • 011cnoakes's avatar
      011cnoakes
      Reel Rookie
      2 years ago

      I've literally called every number concerning Roku and I keep getting hung up on 

      Email a response...

      No one will help me

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        Thank you for posting here in the Roku Community, 011cnoakes!

        We appreciate you reaching out for support here and we'd be more than happy to help you with anything. 

        Please tell us more about your concern so we can better assess it and provide you with an accurate resolution. 

        Note: Never post any personally identifiable, private, or sensitive information publicly, including passwords, email addresses, or payment information. Community content is visible to all Community members.

        We'll be looking forward to your response!

        Best regards,
        Carly

    • Montanajin's avatar
      Montanajin
      Newbie
      11 months ago

      I am having this same problem. Suddenly my brand new 65” Roku brand tv won’t turn on. I’ve only had it a few days. Won it in a drawing, so it is not like I have a receipt and I threw away the box it came in because I don’t have that kind of space. I’ve tried all the tricks, reset the remote, reset the TV manually, not even the little light at the bottom comes on. 

  • alienkicksass's avatar
    alienkicksass
    Newbie
    4 months ago

    Hi there,

    My Roku TV suddenly won’t turn on, even though it was working fine earlier today. I’ve gone through all the basic troubleshooting steps:

    Changed the remote batteries

    Tried using the manual power button on the TV itself

    Unplugged and replugged the TV (multiple times)

    Held the factory reset button.

    Checked that the power outlet is working.

    The blue standby light is still on, so it seems like the TV is receiving power—it just won’t turn on or respond to any commands. Has anyone experienced this or have any suggestions? Appreciate any help!

    Thanks in advance.

    • RokuRhea-V's avatar
      RokuRhea-V
      Community Moderator
      4 months ago

      Thanks for reporting this issue! alienkicksass,

      It seems you're having a Power issue with your Roku TV. This could be due to a hardware issue. Please reach out to your TV's manufacturer  directly to report this problem and ask for further assistance.

      I hope this helps!

      Cheers,
      Roku Community Team