Forum Discussion

Aalbers's avatar
Aalbers
Newbie
2 days ago

Roku TV shuts down Spectrum

My Roku TV is shutting down Spectrum after 2-3 minutes.  I have to start over each time to get showing.

Device Model - 65S41

Device ID:  G138X

Serial Number: X01200YALS3H

Software Version:  14.6

Tracker issue ID,:  ID 3H-363-171

 

Roku TV
tv & player support

1 Reply

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    3 hours ago

    Hey! Aalbers​ 

    Looks like you're experiencing playback issues with the Spectrum app. Let's try solving this!

    Here's a quick fix we want you to try:

    1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
    2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
    3. Reinstall the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.


    Still not fixed? Let us know so we can explore more troubleshooting!

    Roku Community Team