Forum Discussion

Tantivy's avatar
Tantivy
Reel Rookie
3 years ago
Solved

Roku TV says Temp Check...

I have a TCL Roku TV. It is not in an enclosed cabinet, on top of any other electronic device, or in direct sunlight, and, it's 14" away from the wall on the top shelf (entertainment center) -open ai...
  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi Tantivy,

    Thanks for reaching out to us here in the Roku Community!

    We're sorry to hear about this overheating issue you had with TCL Roku TV. We advise getting in touch with TCL as your TV manufacturer since they provide direct support with their TV models, and this issue is most likely due to the TV's hardware itself. Thus, contacting them is the best option for this course.

    For more information with TCL contact details, kindly refer below:

    TCL Support or at 1-877-300-8837

    We hope for the best for you.

    All the best,
    Kash

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Hi, Nancylala.

    Thanks for sharing your input on this matter. We'd be happy to provide further information.

    Please be informed that Roku-partnered TVs like TCL, Hisense, ONN, etc. are being manufactured directly from them as we only support its running software interface. 

    If you're encountering an issue with your Roku TV, start by contacting your Roku TV manufacturer. Each TV manufacturer provides direct support for their TV models. 

    For more information about this, kindly refer to this Community post: Contacting Support for your Roku TV

    I hope you find this information helpful. 

    Best regards,
    Carly

Nancylala's avatar
Nancylala
Binge Watcher
2 years ago

You are so right!  I'm in same exact situ with my Roku TV. Roku says blame it on tcl.  When I turn on my tv it says ROKU/TCL, so to blame it on tcl???  ROKU  partnered with cheesy TV company so, in my mind, that makes Roku cheesy too! I will NEVER buy another Roku TV.  Been on less than 2 hours and a.c. unit blowing on it,. Barely warm to the touch and their cheesy solution is to turn it off. smh

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Hi, Nancylala.

    Thanks for sharing your input on this matter. We'd be happy to provide further information.

    Please be informed that Roku-partnered TVs like TCL, Hisense, ONN, etc. are being manufactured directly from them as we only support its running software interface. 

    If you're encountering an issue with your Roku TV, start by contacting your Roku TV manufacturer. Each TV manufacturer provides direct support for their TV models. 

    For more information about this, kindly refer to this Community post: Contacting Support for your Roku TV

    I hope you find this information helpful. 

    Best regards,
    Carly