Forum Discussion

Tantivy's avatar
Tantivy
Reel Rookie
3 years ago
Solved

Roku TV says Temp Check...

I have a TCL Roku TV. It is not in an enclosed cabinet, on top of any other electronic device, or in direct sunlight, and, it's 14" away from the wall on the top shelf (entertainment center) -open ai...
  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi Tantivy,

    Thanks for reaching out to us here in the Roku Community!

    We're sorry to hear about this overheating issue you had with TCL Roku TV. We advise getting in touch with TCL as your TV manufacturer since they provide direct support with their TV models, and this issue is most likely due to the TV's hardware itself. Thus, contacting them is the best option for this course.

    For more information with TCL contact details, kindly refer below:

    TCL Support or at 1-877-300-8837

    We hope for the best for you.

    All the best,
    Kash

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Hi, Nancylala.

    Thanks for sharing your input on this matter. We'd be happy to provide further information.

    Please be informed that Roku-partnered TVs like TCL, Hisense, ONN, etc. are being manufactured directly from them as we only support its running software interface. 

    If you're encountering an issue with your Roku TV, start by contacting your Roku TV manufacturer. Each TV manufacturer provides direct support for their TV models. 

    For more information about this, kindly refer to this Community post: Contacting Support for your Roku TV

    I hope you find this information helpful. 

    Best regards,
    Carly

RokuTakashi's avatar
RokuTakashi
Community Moderator
3 years ago

Hi Tantivy,

Thanks for reaching out to us here in the Roku Community!

We're sorry to hear about this overheating issue you had with TCL Roku TV. We advise getting in touch with TCL as your TV manufacturer since they provide direct support with their TV models, and this issue is most likely due to the TV's hardware itself. Thus, contacting them is the best option for this course.

For more information with TCL contact details, kindly refer below:

TCL Support or at 1-877-300-8837

We hope for the best for you.

All the best,
Kash

  • Tantivy's avatar
    Tantivy
    Reel Rookie
    3 years ago

    Thank you for responding. I thought it was the Roku aspect. I'll contact TCL.

    Interestingly and coincidentally as I was writing this, the TV froze and started buzzing which I know means it has to be unplugged then plugged back in, in order to restart. I guess I should've suspected TCL, not Roku for the overheating issue.