Forum Discussion
TexasRick
6 years agoNewbie
I completely agree. We have two Roku Ultras. We bought them a few weeks apart. The first one came with a remote with no mute button. That is not a problem since we have a sound bar attached to the TV and we use the sound bar remote to control volume and to mute. The second Ultra came with a remote with the mute button on the side under the volume buttons. The engineers could not have picked a worst place for it. Like others, I am constantly muting the sound inadvertently. Roku should re-design the remote and send one to everyone who has the one with the button on the side. I know they will not do that but they should.
Woolman
5 years agoChannel Surfer
I also think they should recall this or address this in settings .. it’s not like it was a $10 item!