Forum Discussion

Bedfordite's avatar
Bedfordite
Channel Surfer
2 years ago

ROKU TV PRO Model 55R8B5 video and sound issues

I was disappointed with the picture quality of my new ROKU PRO TV.   We must sit directly in front of the screen.  The image fades if viewing from the sides. Despite setting the picture the same ...
Audio
Video
RokuElmer-H's avatar
RokuElmer-H
Community Moderator
2 years ago

Hi, Bedfordite 

Thanks for your post and we're sorry to hear that you have experienced problems with your new TV. We've reached out directly to get your TV replaced and to get this one back so we can take a look at it, please check your inbox. 

Thank you again for your cooperation and for being a part of the Roku Community. 

Best regards,
Elmer

Bedfordite's avatar
Bedfordite
Channel Surfer
2 years ago

I have not heard from you, Elmer. 

Do you still intend to replace my television? 

WHEN will this occur? 

WHAT is the procedure? 

HOW do I return the defective unit to you? 

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Thanks for the follow-up, Bedfordite 

    Please check your inbox and see the private message we have sent you. We'll be assisting you further with your concern.

    Best wishes,
    Kash