Forum Discussion

carrollfam's avatar
carrollfam
Reel Rookie
2 years ago
Solved

Roku TV powers on unexpectedly

I have a ROKU TV Model 65R4A5R that performs well but has a problem. After the TV is powered off, such as for going to bed, or leaving on a trip, it powers on by itself, approximately 30 minutes afte...
  • RokuJohnB's avatar
    RokuJohnB
    2 years ago

    Hi rproven,

    Greetings from the Roku Community!

    We want to investigate this issue further with your Roku TV, which keeps turning on by itself. Is there a stuck button that you're seeing on your Roku remote? Please try to restart your Roku TV by going to settings, system, power, and system restart. Try to see if that will be able to fix the issue that you're seeing.

    We look forward to hearing from you soon.

    Thanks,

    John

carrollfam's avatar
carrollfam
Reel Rookie
2 years ago

John, the problem is not that it turns OFF by itself, it is that it turns ON by itself.

Jim

RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi carrollfam,

Thank you for the additional information!

We understand you're having a problem with the Roku TV since it was turning on by itself. No worries; help is here. Please try the troubleshooting steps below:

  1. Press Home on your Roku remote.
  2. Scroll and select Settings.
  3. Select System.
  4. Select Time.
  5. Select Sleep timer.
  6. Choose a time interval (30 minutes, 1 hour, 1.5 hours, 2 hours, 3 hours).

To modify an existing sleep timer, repeat the steps above and select a different time interval, or cancel the sleep timer.

You can also view this support article by clicking on it.

Tell us how it goes, and we'll be here to help you even more.

Thanks,

John

  • Maddog2's avatar
    Maddog2
    Newbie
    2 years ago

    I have the exact same problem described by the original poster. A system restart or changing the sleep timer does not help. This issue persists. The tv turns itself back on about 30 min after being turned off about 50% of the time. 

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Hi Maddog2,

      We appreciate your first post to the Roku Community!

      Thanks for letting us know about the issue you've encountered with your Roku TV and the steps you took to resolve it.

      To confirm, does the issue occur on a specific channel while streaming or throughout the Roku platform?

      Here are a few things to note, and you can try them if you haven't tried any troubleshooting yet.

      • Your Roku TV might be rebooting by itself because of the insufficient power supply. Please check the power adapter and outlet to ensure everything is correctly connected to the back of the TV. 
      • You can also try using another network, such as Mobile Hotspot, when streaming and see if that makes a difference.
      • You can perform a system reboot by navigating to Settings>>System>>Power (if available)>>System restart.

      If the issue persists after trying these steps, we may need help from the TV manufacturer team, as it may be related to a hardware problem. Please contact your TV manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their Roku OS products.

      For a list of Roku TV manufacturer's contact information, visit our Community post here: Contacting Support for Your Roku TV.

      Please keep us posted, and we'll continue assisting you from there.

      All the best,
      Chel

    • PandaFan24's avatar
      PandaFan24
      Newbie
      8 months ago

      Same problem, 2 different Roku-branded TVs. 43” with enhanced voice remote (43R4A5R) and 75” with voice remote pro (75R6A5R). Symptom started within a few weeks for both brand new TVs.

      Another 43” with a Roku TV remote (not a voice remote) (43R4A4) has not shown this symptom.

      The reset steps mentioned in this thread did not fix the issue.

      Removing the batteries from the remote seems to prevent the issue with the 43”, but the remote for the 75” is rechargeable (battery is not removable).

      Suggestions?