Forum Discussion

kcappa's avatar
kcappa
Reel Rookie
2 years ago
Solved

ROKU TV NOT CONNECTED MESSAGE

I had the Roku stick installed and everything was working fine.  (FYI - I also have 2 others in the house.)  Today I had a WIFI outage.  After the WIFI was restored, 2 of the TVs work fine, the other...
  • kcappa's avatar
    kcappa
    2 years ago

    Thanks for the help.  I eventually got the TV working - I pressed the reset button on the ROKU stick (after all of the other attempts) and that seemed to resolve the issue.  Thanks for reaching out.

renojim's avatar
renojim
Community Streaming Expert
2 years ago

You said you unplugged the stick, but does that include unplugging the power to the stick?  What's the model number of your stick written on it somewhere?  Is it one that uses a special USB cable with a "bump" in the cable?  If so, that's the Wi-Fi (and remote) receiver.  It won't work without that cable.  The power button on the remote is strictly for the TV.

  • kcappa's avatar
    kcappa
    Reel Rookie
    2 years ago

    Thanks for the help.  I eventually got the TV working - I pressed the reset button on the ROKU stick (after all of the other attempts) and that seemed to resolve the issue.  Thanks for reaching out.