Roku tv MAC address shows wifi hardware missing

Hello,

I have tried all the solutions throughout this thread, no joy. I have even placed my router right next to the TV.  I have a Roku Select 40 inch TV, Roku TV  H804X , Model number 40R2A5R (no ethernet connection provided on this TV).   

When I do a System Reset, pressing and holding the reset on the back of the TV, I get a Blue Roku TV screen, followed by a purple Roku TV Recovery Mode.  It displays Version ESC.02R01301A I select the language,and I am provided an option to connect "wireless", "ethernet" or "can't connect" options. 

Selecting the "can't connect" option I receive notice to go to tvupdate.roku.com and follow instructions to download to a USB drive.  I have done that and gone through the download and update process successfully including entering the magic 6 digit code that is provided to start the update process.  After completing the USB update process,  the system recovery process completes and returns to the bouncing Roku only then to "Connecting....message"  that finally displays set up a new connection which then produces the same Wi-fi missing hardware message. 

Next I unplugged the system for an hour, then after a second reset, the Roku TV was able to wireless connect to my internet on the initial System Recovery screen.  It successfully processed the Recovery Update and stated a new update was available WITH NO OTHER option than to process the new update, so I continued.  Next, low and behold , set up a new connection , scan again to see all networks,  and the resulting "hardware missing messgae" returned.

Why the Roku TV could see the wireless internet connection for the System Recovery but failed to see it after the recovery process completed baffles me.

I hope there is a way to jump around the "new update" that results after the System Recovery so I can get to the Roku home screen and just avoid using the internet function of the TV and make my TV a dumb TV and use a standalone Roku device to drive the TV. 

I have multiple standalone Rokus and a Roku soundbar that have supported my perfectly.

I purchased the TV from Amazon in February and Roku TV support has processed a replacement for my TV but it still bothers me that this issue exist and concerns me that my replacement TV might suffer the same fate at a later date. 

I have found Roku technical support helpful in other cases but this one seems to even baffle them.

Kind regards to all, and good luck.  Look forward to your response.

Same issue I’m having. Tv has been wirelessly connect for a year and two months was watching tv on the 22nd turned the tv off. Got up went to work on the 23rd got home and the tv had a purple screen that had an error message about corrupt software and only option it gave me was to reset the tv. After the tv was reset that’s when the problem started. Tv needs to be activated but no wifi hardware so updating over wifi is an no go. Ran an 100’ Ethernet cord to the tv could not connect that way either. Tried updating with an usb and that didn’t fix the problem either. After several phone calls with Roku and Philips both want to kick the can down the road. 

Only fix I have found to get the tv to work again was to put the tv into recovery mode by holding the reset button down until the tv turns off then turns back on and plugging the tv in with Ethernet. Tv updated finally but still is missing the wifi hardware.