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annoyedbymytv's avatar
annoyedbymytv
Reel Rookie
2 years ago
Solved

roku tv keeps turning off when i leave the room

i have just gotten a new roku tv mind you i already went thru the turning off power saving or what not but as soon as i leave the room it turns off how do i get rid of this it’s sooo annoying??? (also my connection is fine and the power source is fine?? so what’s the deal here)

  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Welcome to the Roku community, annoyedbymytv!

    We understand that you sometimes want your Roku TV to remain on, and we're here to help.

    The bandwidth saver feature on your Roku TV or Roku streaming device automatically stops streaming after four hours of inactivity to help you avoid exceeding your data limit. If your device is inactive for four hours, it will ask you to confirm if you are still watching before stopping data downloads over your internet connection.

    This bandwidth-saving feature might be enabled on your Roku TV. Please try turning off the bandwidth saver to check if it makes any difference. Follow the steps below to turn it off.

    1. Press Home on your Roku remote 
       
    2. Scroll and select Settings.
    3. Select Network
    4. Select Bandwidth saver
    5. Choose Off

    We hope to resolve everything soon. If the above does not resolve your issue, please reply, and we will gladly follow up.

    Thanks,
    Jharra

     

6 Replies

  • CAN ANYONE HELP ME AND IT RANDOMLY OPENS SETTINGS TO TURN OFF MY TVVVV I FACTORY RESET IT SIX TIMES AND DID A REGULAR RESET FIVE TIMESSSS ROKU HELP MEE

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator

      Welcome to the Roku community, annoyedbymytv!

      We understand that you sometimes want your Roku TV to remain on, and we're here to help.

      The bandwidth saver feature on your Roku TV or Roku streaming device automatically stops streaming after four hours of inactivity to help you avoid exceeding your data limit. If your device is inactive for four hours, it will ask you to confirm if you are still watching before stopping data downloads over your internet connection.

      This bandwidth-saving feature might be enabled on your Roku TV. Please try turning off the bandwidth saver to check if it makes any difference. Follow the steps below to turn it off.

      1. Press Home on your Roku remote 
         
      2. Scroll and select Settings.
      3. Select Network
      4. Select Bandwidth saver
      5. Choose Off

      We hope to resolve everything soon. If the above does not resolve your issue, please reply, and we will gladly follow up.

      Thanks,
      Jharra