Forum Discussion

BigMark11's avatar
BigMark11
Reel Rookie
3 months ago

Roku TV keeps disconnecting from Roku soundbar and loses audio

I recently purchased a 50" select Roku tv and paired a Roku soundbar directly below it. It loses connection to the sound bar frequently and sometimes we lose all audio. I don't know if the bluetooth is being dropped by the tv or the soundbar but it's annoying!

tv & player bluetooth

2 Replies

  • BigMark11's avatar
    BigMark11
    Reel Rookie
    3 months ago

    LED is on but I think it does go out when problem occurs

    It's been doing this intermittently since installed

    We stream exclusively

    I've restarted numerous times

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    3 months ago

    Hi there, BigMark11​

    Thanks for letting us know about your Roku TV issue with the Roku TV soundbar that keeps losing its connection and audio. We're here to help.

    We'd like to know the following:

    • What is the status of the LED on the Roku TV soundbar?
    • Did this issue start when you first paired it up, or after some time?
    • Does this issue occur during streaming or throughout all settings?

    In the meantime, we recommend you try to restart your system on your Roku TV. For more details, visit here.

    Keep us posted.

    Roku Community Team