Forum Discussion

Harrison2's avatar
Harrison2
Reel Rookie
2 years ago

Roku TV high pitched screech noise

Was there ever a firm solution to this? I’m having the exact same issue. Brand new 50" Class Select Series 4K Smart RokuTV. Same exact high pitched noise that only starts when the tv itself is turned off.  

 
  • My roku 32" tv is three-ish years old and yesterday it started making a high pitched screech noise when turned on. I unplugged it for a minute then plugged it back in, turned it on and it worked for about 24 hours until it made the screech again. The unplugging worked but what a pain. Terrible sound. 

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator

      Hi MargRo,

      Welcome to the Roku Community!

      Thanks for letting us know about the trouble you've encountered with a high-pitched screech noise when turning on your Roku TV and the steps you took to resolve it.

      For us to help you better, we will ask a set of questions to isolate the issue:

      • What model is your Roku TV? (Hisense, TCL, ONN, Select Series, Pro, Series, Plus Series, etc.)
      • When did you notice the issue start?
      • Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
      • What is your device's OS version?

      For troubleshooting purposes, we recommend restarting your Roku TV from the Settings menu by navigating to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).

      Please keep us posted on what you find out, and we'll continue assisting you from there.

      All the best,
      Chel

      • wk2's avatar
        wk2
        Newbie

        I am having tissue issue with a tcl my issue just started after 3 years of having my device haven't changed any settings am on the most current os and apps 

  • RokuElmer-H's avatar
    RokuElmer-H
    Community Moderator

    Hi, Harrison2!

    Thanks for your first post in the Roku Community!

    We apologize for any inconvenience caused by the sound issue you're experiencing with your Roku TV, and we want you to know that we're here to help.

    We would appreciate it if you could provide us with more information regarding the issue you are experiencing. Can you tell us when this problem first started occurring? Additionally, does this behavior occur when using any other channels on your device? Lastly, have you made any recent changes to the settings on your Roku TV? 

    Tell us more about this so that we can further assist you.

    Thanks,
    Elmer

     
     
    • Harrison2's avatar
      Harrison2
      Reel Rookie

      Hi RokuElmer-H

      The problem began the first day I received the TV and set it up (last Thursday). The TV only makes the noise when it is turned off—not when any of the channels or Home Screen are on. And I haven’t made any changes to the default settings since setting it up. As far as I know, everything is still on the default settings (aside from connecting to WiFi, logging into my Roku account, and downloading my channels/apps). Nothing is plugged into the TV except the power cord it came with.

      Fwiw, my TV is mounted to a wall, but it sounds like the pulsing, high pitched noise is coming from the back of the TV right at the center-bottom (behind the word “Roku” on the TV itself). Once I turn on the TV, the noise stops. And after turning the TV off, the noise doesn’t start until about 10 minutes of having it completely off. The software is up to date (currently version 12.5.0).

      Happy to provide whatever additional info you need! Thanks! 

      • raccoons's avatar
        raccoons
        Reel Rookie

        I’m having the same experience as Harrison, also a 50” Select Series 4K. Installed last night, no settings changed, no devices plugged in. Software version 12.5.0 build 5101-ET