Forum Discussion

KathiM's avatar
KathiM
Newbie
3 years ago
Solved

Roku TV has colored vertical lines on screen

My 50" ROKU TV has Red, Green, Blue and Yellow vertical lines across the screen. They are across the bottom half of the screen. How do I get rid of them? The TV is only 2 1/2 years old and shouldn't be having issues.

  • RokuMary-F's avatar
    RokuMary-F
    3 years ago

    Hi KathiM,

    Welcome to the Roku Community!

    We understand that you are getting vertical lines on your Roku TV. 

    Have you tried contacting Roku TV support yet to inquire further? We'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

    You can locate their support contact information here: Contacting Support for Your Roku TV - Roku Community

    If you have any other questions or concerns, please let us know.


    Best regards,
    Mary

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  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi KathiM,

    Welcome to the Roku Community!

    We understand that you are getting vertical lines on your Roku TV. 

    Have you tried contacting Roku TV support yet to inquire further? We'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS.

    You can locate their support contact information here: Contacting Support for Your Roku TV - Roku Community

    If you have any other questions or concerns, please let us know.


    Best regards,
    Mary

    • Alex1038's avatar
      Alex1038
      Reel Rookie
      2 years ago

      support suggested you contact the manufacturer.  They suggested several tips like hard reset, unplug and plug but nothing worked.  I had the tv 2 years and now will have to invest in another tv.  very disappointing.

       

      Carl

      • Johnstout1963's avatar
        Johnstout1963
        Newbie
        2 years ago

        I just started getting that myself. Only had the TV since Sept 2022. Distortion at first than colored lines top and bottom of the screen. Fortunately for me a bought the warranty, even though Walmart would cover it any how. Have yet to weed my way through the claim process. 

  • sdgannaway's avatar
    sdgannaway
    Newbie
    2 years ago

    My Roku TV was working okay until we put it up on the wall. Please help me

     

     

    • RokuJanadeeK's avatar
      RokuJanadeeK
      Retired Moderator
      2 years ago

      Hi sdgannaway,

      Thank you for this post.

      It seems that the issue you have shared lacks detailed information for us to further assess. Would you mind elaborating on this issue? Are you seeing a distorted display? Or was it a black screen? What troubleshooting steps have you taken so far?

      With specified details, we'd be able to assist you better.

      Warm regards,
      Janadee