Forum Discussion

Chris68's avatar
Chris68
Streaming Star
3 years ago

Roku TV Guide not updating Streaming Channel Info

I think this issue started with the last software update. The Roku TV guide used to give about a weeks worth of info for all of the various streaming channels. Now my Roku 55 inch TV might give 2-4 h...
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

Hi Community users,

Thanks for the posts regarding the Roku TV Guide not updating.

We appreciate you patience while we investigated the issue. We believe this issue should now be resolved. At this time, we would recommend checking to see if you are still experiencing an issue with the Roku TV Guide and keeping us posted if you are still seeing the issue occur.

We look forward to hearing your responses.


Thanks,
Danny

StevenCee's avatar
StevenCee
Roku Guru
3 years ago

RokuDanny-R  No, the issue is still happening, all of them...

  • Chris68's avatar
    Chris68
    Streaming Star
    3 years ago

    StevenCee is correct, Nothing has been fixed. 😞

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Hi Community users,

    Thanks for posting in the Roku Community regarding the issue you are experiencing with the Roku TV Guide not updating correctly.

    Please be aware that I have passed along your concerns and details to the appropriate Roku team to investigate further. Once more information is available, I'll be sure to update this Community thread.

    Your patience and understanding in the meantime is much appreciated.


    Thanks,
    Danny

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Hi Community users,

    Thanks for the follow up regarding the issue you are experiencing with the Roku TV Guide.

    We would be more than happy to look further into the issue, but we will need information regarding what you are seeing.

    Can you please provide a video or picture of the issue so we can understand as well as the exact steps to reproduce the issue?

    Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


    Thanks,
    Danny

    • Chris68's avatar
      Chris68
      Streaming Star
      3 years ago

      Hi Danny,

      I've been hoping that a coming update will fix the guide issue on Roku, so I have not taken a picture or video as of yet. As the basic problem has been explained pretty simply, I'm not sure a picture would help anyway. The Roku guide is no longer updating beyond 2-10 hours after the last update. I have one of the 55 inch TCL Roku TVs, 3 or 4 series myself that has the issue. Of course each different Roku TV or platform will have a slightly different update as I've noticed.

      As far as reproducing the issue.....

      1) Turn on your Roku TV

      2) Go Roku's Live Stream

      3) Once your channel starts, open the guide. I as well as many others are seeing "NO INFORMATION" listed for every channel beyond a couple of hours. Just picture the guide saying No Information for any channel. I believe the guide listed programing up to a week to 10 days before.

      4) Once the Roku guide is showing "No Information" after a couple of hours. You need to exit out of the Roku live stream and then restart it to add a few more hours again.

      Roku TVs have the Roku streaming channels built into the Live TV mode which is a nice touch. 😁 But I have gone directly to the Roku TV app to test the issue and it is there as well.

       

      Thanks,

      Chris