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MFilipowicz's avatar
MFilipowicz
Visitor
7 years ago
Solved

Roku TCL remote battery drains quickly

I recently purchased a
TCL 32 Class LED 3Series 1080p Smart HDTV Roku TV
32S327
The batteries on the remote drain quite fast. Usually within a week. Not using it very much. No headphone attachment.
Any help would be appreciated.
Matt

Roku Batteries Questions
  • jeffrok's avatar
    jeffrok
    7 years ago
    Is it the enhanced remote or the regular remote? You mentioned "no headphones attached" so I assume it has a headphone jack, but you're not using it, which leads me to believe you have the enhanced remote.

    Are you using new, alkaline batteries?

    If so, you may want to contact TCL and see if you can get a replacement remote.
  • RokuDanny-R's avatar
    RokuDanny-R
    5 years ago

    Hi everyone,

    Thanks for the posts.

    Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 

    If you need a replacement remote for a Roku TV, you would need to contact your TV manufacturer. You can contact TCL here: https://support.tclusa.com/televisions or at 1-877-300-8837.

    You can also purchase a remote that is compatible with your Roku TV here: https://www.roku.com/products/accessories/roku-tv


    Thanks,
    Danny

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  • jeffrok's avatar
    jeffrok
    Roku Guru
    7 years ago
    Is it the enhanced remote or the regular remote? You mentioned "no headphones attached" so I assume it has a headphone jack, but you're not using it, which leads me to believe you have the enhanced remote.

    Are you using new, alkaline batteries?

    If so, you may want to contact TCL and see if you can get a replacement remote.
    • PabloColorado's avatar
      PabloColorado
      Channel Surfer
      4 years ago

      Same issue here, but it drains batteries on voice remotes purchased directly from Roku.

      I've done this with three different remotes. I doubt tcl will be offering support or replacement on remotes purchased from Roku.

       

       

    • hilvertr's avatar
      hilvertr
      Newbie
      5 years ago

      TCL wont replace after a year or without a reciept. Better off just cutting your loses and buying a non-Roku TV. With remotes costing $80+ it will pay for itself in 2-3 years.

    • hilvertr's avatar
      hilvertr
      Newbie
      5 years ago

      TCL Support has very strict warranty requirements and won't replace my remote without a receipt. Seems like a common issue and disappointed to that the remote build quality is skimped on. Basically ensuring I need to buy a new remote every 6 months.