Forum Discussion

bohratom's avatar
bohratom
Streaming Star
3 years ago
Solved

Roku TCL 4K HDR TV update 12.0, my Roku live guide is missing channels plus lost all my QAM channels

My TCL Roku 4K HDR was updated to Roku version 12.0 just a couple of hours ago and thus far it's been a mess. First I lost all my Cable QAM channels so not even sure if I can scan them again and seco...
  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Hi Community users,

    Thanks for posting in the Roku Community in regards to the issue you are experiencing with the Live TV guide.

    Please be aware that we believe this issue is now resolved and invite you to check if you are still experiencing an issue.

    Please keep us posted and we will be able to investigate further should the issue persist.


    Happy Streaming,
    Danny

Ikagirl's avatar
Ikagirl
Reel Rookie
3 years ago

Having similar issue just now. Software update, can't view a thing. Not even antenna channels. Did not get message that I need to pay,  but that's probably it. Hey Roku, the telecomm industry has a word for stealth charges like thus. It's called slamming,  and it'd not legal for them, why is it for you?

Tbraffom's avatar
Tbraffom
Reel Rookie
3 years ago

I discovered the same issue last night. TV worked perfectly the evening before; when I turned it on last night, all my antenna channels were “hidden”. Tried unplugging multiple times, as well as a “system restart”…neither worked.. I was getting extremely frustrated.  Mine is a Roku TV, not the plug In device. Just happened to muddle my way through a fix.  go to Home->Settings->TV inputs->TV tuner->Manage channels. Here, I had to scroll right(right arrow) and click “Hide Streaming Channels”. All was fine after I did this. I didn’t change this setting before, as I had no idea it was even there.  So I feel like Roku pushed something down the line. Hope this works for you. 

  • GrimmWolf's avatar
    GrimmWolf
    Newbie
    3 years ago

    I got a Roku Sharp TV Since update 12 every time I go to TV input to watch broadcast TV the channel guide pops up before the tv channel it is very annoying also the the roku image ad on home screen when not connected online is of poor image quality now. all so originally when going to the broadcast antenna TV input the input would show what was on in the input image now it takes almost 60 seconds or more and when selecting the TV input the volume cuts out and does not start back up till TV show starts playing the TV never used to do that even after update 11.5 . Used to be you select the TV input the channel would start playing in the input image right away then when entering the TV input would also be right away both audio an video now there is delay and channel guide poping up as you enter TV input to watch TV and its nonsense.

    • GrimmWolf's avatar
      GrimmWolf
      Newbie
      3 years ago

      Also it seems every update since update 9.4 seem to always mess up the TV input 

      • GrimmWolf's avatar
        GrimmWolf
        Newbie
        3 years ago

        Wish roku would stop putting out bad updates that always mess up the TVs. I know one thing I will never buy another Roku TV ever again they are lemons and the lemon law should apply to them