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bohratom's avatar
bohratom
Streaming Star
3 years ago
Solved

Roku TCL 4K HDR TV update 12.0, my Roku live guide is missing channels plus lost all my QAM channels

My TCL Roku 4K HDR was updated to Roku version 12.0 just a couple of hours ago and thus far it's been a mess. First I lost all my Cable QAM channels so not even sure if I can scan them again and seco...
  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Hi Community users,

    Thanks for posting in the Roku Community in regards to the issue you are experiencing with the Live TV guide.

    Please be aware that we believe this issue is now resolved and invite you to check if you are still experiencing an issue.

    Please keep us posted and we will be able to investigate further should the issue persist.


    Happy Streaming,
    Danny

Dsmommy52's avatar
Dsmommy52
Newbie
3 years ago

OMG! I’ve been trying for hours to get all my Roku channels back on the guide. Around 830 pm (cst) my remote wouldn’t work so I had to push Home button then Live tv. But when I did that NO channels were showing on Guide. So I had to factory reset the whole tv and redo it all! And now only my OTA channels are on guide. Nothing else. So you’re saying I have to pay now to get the other “350 free channels”??!! Wtf? I’m SO aggravated! The whole reason I bought this Roku tv was so we could have the NBC and fox news channels and Roku movies ch and crime ch and music ch. this is CRAZY! I’m PISSED!

  • R0kuSkeptic's avatar
    R0kuSkeptic
    Newbie
    3 years ago

    Exact same problem you described - they've basically 'bricked' the TV paid for, and now want to charge for the 'free' streaming channels?  No notice?  The Roku support has been terrible from day one....  What lackeys run and work for this company?