Forum Discussion

bohratom's avatar
bohratom
Streaming Star
3 years ago
Solved

Roku TCL 4K HDR TV update 12.0, my Roku live guide is missing channels plus lost all my QAM channels

My TCL Roku 4K HDR was updated to Roku version 12.0 just a couple of hours ago and thus far it's been a mess. First I lost all my Cable QAM channels so not even sure if I can scan them again and seco...
  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Hi Community users,

    Thanks for posting in the Roku Community in regards to the issue you are experiencing with the Live TV guide.

    Please be aware that we believe this issue is now resolved and invite you to check if you are still experiencing an issue.

    Please keep us posted and we will be able to investigate further should the issue persist.


    Happy Streaming,
    Danny

bohratom's avatar
bohratom
Streaming Star
3 years ago

Seems many other Roku customers having the same issue, here is a Reddit Thread about the Live Guide and how to view your Antenna/QAM channels again. 

Over-the-air channels or Cable Qam, to receive them once again while we wait out the software update resolution, if you are using a Roku TV, go to your home screen, settings, TV inputs, scroll to antenna TV, manage channels. Put a checkmark in the "Hide Streaming Channels". This worked for me and I was able to see and view my antenna channels once again. If this is a software glitch, hopefully Roku can get it straightened out soon.

 

https://www.reddit.com/r/Roku/comments/1387nsl/live_tv_problems/

Thebirdbirdbird's avatar
Thebirdbirdbird
Newbie
3 years ago

I had same issue. I went into settings and did a full factory reset with the code. And then my antenna channels came back. I had to sign in to all streaming again, but I basically reloaded my tv software apps. But after rescanning all now I still do not have the other free Roku channels that were there yesterday up to the thousands. When I started this issue I only had premium channels and it kept restarting on 2000 Starz and said all other channels were hidden. Tried unhiding but they were not listed to add or remove. Update: I did a restart and the channels are missing again and I'm back to Starz. Omg 

  • Ikagirl's avatar
    Ikagirl
    Reel Rookie
    3 years ago

    Yep. Same here, except antenna still not showing.  I have a few apps that show the antenna channels,  but not seeing the free roku channels either. It also refuses to acknowledge any premium channels, probably because I pay all directly now.  

  • Jelge's avatar
    Jelge
    Binge Watcher
    3 years ago

    If this is the same problem I am having it is time for me to buy a tv without Roku in the name. I lost my antenna channels along with the streaming channels listed with them today. I don’t have a problem with paying for the streaming content but antenna channels are FREE and Roku has no business screwing with them. My software version is 11.5.0 and the tv says it is current with no updates since December 19, 2022. 

    • Jelge's avatar
      Jelge
      Binge Watcher
      3 years ago

      My channels were back when I turned on the tv this morning to get the local news. Still showing version 11.5.0 so not sure this was an update issue on our devices. Maybe on the Roku server end. 

  • Susee237's avatar
    Susee237
    Newbie
    3 years ago

    Okay - I figured it out- a work around that’s a pain! But, I managed to get my local channels back! I had to disconnect our internet network and - voila! I can now access my antenna channels. However, if I want to watch any streaming channels I will have to go into settings and connect to the network to see any of them! Talk about a pain!!! Fix this!!!

    • Abbyboots72269's avatar
      Abbyboots72269
      Newbie
      3 years ago

      Over-the-air channels or Cable Qam, to receive them once again while we wait out the software update resolution, if you are using a Roku TV, go to your home screen, settings, TV inputs, scroll to antenna TV, manage channels. Put a checkmark in the "Hide Streaming Channels". 

       

      ~~Copied from another user~~

      • Viking6583's avatar
        Viking6583
        Newbie
        3 years ago

        I lost all my streaming channels, and have all my antenna channels.   They were there and the next thing I knew they were gone under my Live TV guide.

  • Tbraffom's avatar
    Tbraffom
    Reel Rookie
    3 years ago

    Not sure if this will work for you, but I discovered the same issue last night. TV worked perfectly the evening before; when I turned it on last night, all my antenna channels were “hidden”. Tried unplugging multiple times, as well as a “system restart”…neither worked.. I was getting extremely frustrated.  Mine is a Roku TV, not the plug In device. Just happened to muddle my way through a fix.  go to Home->Settings->TV inputs->TV tuner->Manage channels. Here, I had to scroll right(right arrow) and click “Hide Streaming Channels”. All was fine after I did this. I didn’t change this setting before, as I had no idea it was even there.  So I feel like Roku pushed something down the line.