Forum Discussion

bohratom's avatar
bohratom
Streaming Star
3 years ago
Solved

Roku TCL 4K HDR TV update 12.0, my Roku live guide is missing channels plus lost all my QAM channels

My TCL Roku 4K HDR was updated to Roku version 12.0 just a couple of hours ago and thus far it's been a mess. First I lost all my Cable QAM channels so not even sure if I can scan them again and seco...
  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Hi Community users,

    Thanks for posting in the Roku Community in regards to the issue you are experiencing with the Live TV guide.

    Please be aware that we believe this issue is now resolved and invite you to check if you are still experiencing an issue.

    Please keep us posted and we will be able to investigate further should the issue persist.


    Happy Streaming,
    Danny

Ikagirl's avatar
Ikagirl
Reel Rookie
3 years ago

Having similar issue just now. Software update, can't view a thing. Not even antenna channels. Did not get message that I need to pay,  but that's probably it. Hey Roku, the telecomm industry has a word for stealth charges like thus. It's called slamming,  and it'd not legal for them, why is it for you?

bohratom's avatar
bohratom
Streaming Star
3 years ago

Seems many other Roku customers having the same issue, here is a Reddit Thread about the Live Guide and how to view your Antenna/QAM channels again. 

Over-the-air channels or Cable Qam, to receive them once again while we wait out the software update resolution, if you are using a Roku TV, go to your home screen, settings, TV inputs, scroll to antenna TV, manage channels. Put a checkmark in the "Hide Streaming Channels". This worked for me and I was able to see and view my antenna channels once again. If this is a software glitch, hopefully Roku can get it straightened out soon.

 

https://www.reddit.com/r/Roku/comments/1387nsl/live_tv_problems/

  • Thebirdbirdbird's avatar
    Thebirdbirdbird
    Newbie
    3 years ago

    I had same issue. I went into settings and did a full factory reset with the code. And then my antenna channels came back. I had to sign in to all streaming again, but I basically reloaded my tv software apps. But after rescanning all now I still do not have the other free Roku channels that were there yesterday up to the thousands. When I started this issue I only had premium channels and it kept restarting on 2000 Starz and said all other channels were hidden. Tried unhiding but they were not listed to add or remove. Update: I did a restart and the channels are missing again and I'm back to Starz. Omg 

    • Ikagirl's avatar
      Ikagirl
      Reel Rookie
      3 years ago

      Yep. Same here, except antenna still not showing.  I have a few apps that show the antenna channels,  but not seeing the free roku channels either. It also refuses to acknowledge any premium channels, probably because I pay all directly now.  

    • Jelge's avatar
      Jelge
      Binge Watcher
      3 years ago

      If this is the same problem I am having it is time for me to buy a tv without Roku in the name. I lost my antenna channels along with the streaming channels listed with them today. I don’t have a problem with paying for the streaming content but antenna channels are FREE and Roku has no business screwing with them. My software version is 11.5.0 and the tv says it is current with no updates since December 19, 2022. 

      • Jelge's avatar
        Jelge
        Binge Watcher
        3 years ago

        My channels were back when I turned on the tv this morning to get the local news. Still showing version 11.5.0 so not sure this was an update issue on our devices. Maybe on the Roku server end. 

    • Susee237's avatar
      Susee237
      Newbie
      3 years ago

      Okay - I figured it out- a work around that’s a pain! But, I managed to get my local channels back! I had to disconnect our internet network and - voila! I can now access my antenna channels. However, if I want to watch any streaming channels I will have to go into settings and connect to the network to see any of them! Talk about a pain!!! Fix this!!!

      • Abbyboots72269's avatar
        Abbyboots72269
        Newbie
        3 years ago

        Over-the-air channels or Cable Qam, to receive them once again while we wait out the software update resolution, if you are using a Roku TV, go to your home screen, settings, TV inputs, scroll to antenna TV, manage channels. Put a checkmark in the "Hide Streaming Channels". 

         

        ~~Copied from another user~~

  • Joshhaha's avatar
    Joshhaha
    Newbie
    3 years ago

    Hey that’s my post

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Hi Community users,

    Thanks for posting in the Roku Community in regards to the issue you are experiencing with the Live TV guide.

    Please be aware that we believe this issue is now resolved and invite you to check if you are still experiencing an issue.

    Please keep us posted and we will be able to investigate further should the issue persist.


    Happy Streaming,
    Danny

    • Ikagirl's avatar
      Ikagirl
      Reel Rookie
      3 years ago

      Hi Danny,

      Just checked it (sorry for not doing this earlier, but we work overnights). Seems to be working OK now, thank you. The 2000 channel prompt is gone. But what about that guide charge notice, was that in error?

      Thanks! 

      • bohratom's avatar
        bohratom
        Streaming Star
        3 years ago

        The guide charge notice was only for Premium channels. When the channel outage hit the only channels available were Premium thus it was prompting to pick a payment plan. All is back to normal now with hundreds of free guide channels to watch. 😀

    • LJ1200's avatar
      LJ1200
      Newbie
      3 years ago

      This issue is not resolved. It is still happening to me today. I have 2 Roku TVs and I continue to lose my local antenna channels.  If I am having the problem on one of them, I can turn the other TV on, and it also does not work. The channels may come back on their own or I can get them back by scanning, but if I turn the TV off, they may go away again. They may go away again if I choose the live tv app without even turning off the TV.  I have had these TVs for years and have never had these problems so this is obviously a software bug. Please tell me how to fix it or how to go back to a previous version.