Forum Discussion

bohratom's avatar
bohratom
Streaming Star
3 years ago
Solved

Roku TCL 4K HDR TV update 12.0, my Roku live guide is missing channels plus lost all my QAM channels

My TCL Roku 4K HDR was updated to Roku version 12.0 just a couple of hours ago and thus far it's been a mess. First I lost all my Cable QAM channels so not even sure if I can scan them again and seco...
  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    Hi Community users,

    Thanks for posting in the Roku Community in regards to the issue you are experiencing with the Live TV guide.

    Please be aware that we believe this issue is now resolved and invite you to check if you are still experiencing an issue.

    Please keep us posted and we will be able to investigate further should the issue persist.


    Happy Streaming,
    Danny

Ikagirl's avatar
Ikagirl
Reel Rookie
3 years ago

Having similar issue just now. Software update, can't view a thing. Not even antenna channels. Did not get message that I need to pay,  but that's probably it. Hey Roku, the telecomm industry has a word for stealth charges like thus. It's called slamming,  and it'd not legal for them, why is it for you?

Ikagirl's avatar
Ikagirl
Reel Rookie
3 years ago

Little note for those just checking this: you should be able to stream directly from the apps. Streaming Pluto now while I'm working on this.

However, not being able to go to antenna channels is a huge issue. Those are free, guide access should be still available. 

  • stlomo's avatar
    stlomo
    Newbie
    3 years ago

    I am experiencing the exact same issues. Roku's website about the version 12 update says nothing about charging for the Live TV or the guide, it just advertises over 350 free and streaming channels.

    As for the over-the-air channels, to receive them once again while we wait out the software update resolution, if you are using a Roku TV, go to your home screen, settings, TV inputs, scroll to antenna TV, manage channels. Put a checkmark in the "Hide Streaming Channels". This worked for me and I was able to see and view my antenna channels once again. If this is a software glitch, hopefully Roku can get it straightened out soon.

    • Msgasl's avatar
      Msgasl
      Newbie
      3 years ago

      I tried this after two hours of trying to get my channels back and found this helpful solution.  Thanks.

    • Brejet's avatar
      Brejet
      Newbie
      3 years ago

      Thank you! This worked for me and my Mom. I did not want to do a factory reset. Restart didn't work, this did.

      Thank you! Thank you!