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AvengerJFB's avatar
AvengerJFB
Binge Watcher
9 months ago

ROKU TCL / Denon HD-CEC broke

I have two TCL TVs (Series 4 and 6) and 2 Denon receivers. Both receivers have stopped functioning. They are recognized by the TV because Control TV with Remote works and says Active but eARC is listed as Inactive. I can control the volume on the TV and it transfers to the AVR correctly. They also work if plugged into the CONSOLE port to show the config menu of the AVRs. But I have no sound, even in the TCL ROKU TV menu.

My second TV broke during troubleshooting. It was working but then I swapped both amps and now both aren't working. My 3rd TV is OK for now and I'm afraid to unplug the eARC on that one at all.

I know its not a defect because its 2 TVs and I also have an ALTO soundbar here and the 2 TVs still recognize the Alto immediately when plugged in.

So whats going on ROKU/TCL? Why did you ban Denon amps? It was working flawlessly for the last 3-4 years.

I had to dust out the Toslink cables and I'm not particularly happy. At least it still works now, but my faith in ROKU products took a massive hit.

1 Reply

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    9 months ago

    Hi, AvengerJFB.

    Greetings from the Roku Community!

    Thanks for reaching out. We'd be more than willing to help you find the best resolution so that you can access your Denon receivers on your TCL Roku TVs.

    In order to narrow down the cause of the issue, we would appreciate it if you could share with us your device details such as follows:

    • Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
    • Specific troubleshooting steps you've done to try and resolve the issue.
    • When did you start experiencing this?

    We'll be looking forward to your response so that we can check this further and provide you with a swift resolution.

    Best regards,
    Carly