Roku suddenly disconnected from wifi
We have a Roku streaming stick+ (2017- 3810x model) and a Vizio E55-C1 (2015).
Roku is just refusing to connect to the wifi, if it does connect it has a ‘fair’ connection and nothing will open. All other devices in the house stay connected to the network, no problem.
We switched our internet probably 6-8 months ago, and that’s when the problems really started. I’m convinced it’s the internet, but my parents think it’s the tv.
Are the devices outdated? Could it be the tv? I’m planning on calling the internet tomorrow, but if there is something I’m missing please let me know!
Hi, bankone
We're always glad to see new users here in the Roku Community.
We appreciate you for sharing this information with us, we're sorry to hear about the troubles. For this instance, we recommend performing the steps below to resolve the network connectivity issue you've encountered.
Network System Restart
- Press Home on your Roku remote.
- Scroll and select Settings.
- Select Advanced system settings.
- Select Network connection reset.
- Select Reset connection.
- Reconnect to your network.
System Restart
- Press Home on your Roku remote.
- Scroll and select Settings.
- Select System > Power.
- If you do not see a Power sub-menu, proceed to System Restart.
After performing the steps below, kindly check to see if you notice any improvements.
Please let us know what you find out.
Best wishes,
KashThanks for keeping us updated, statusfraction.
We're happy to continue assisting you with your network issues on the Roku device, and we appreciate the steps you have taken so far.
In addition to those attempts, we would recommend doing the following:
- Move your Roku closer to your router. Sometimes, the distance between your Roku and the router can cause connectivity issues. Try moving your Roku closer to your router and see if that improves the Wi-Fi signal.
- Restart your Roku and your router: Sometimes, simply restarting your Roku and your router can fix the issue. Turn off both devices, wait a few seconds, and then turn them back on.
- Check for software updates: Make sure your Roku is running the latest software. Go to Settings > System > System Update.
- Mobile Hotspot: Kindly try connecting the device to a different network just to check if the same issue persists.
We hope this helps. Please keep us posted.
All the best,
Janadee