Roku stuck on a bouncing logo screen
Settings is impossible to reach for me because I never get to the home screen. It's just the bouncing Roku letters and reset button doesn't help.
Forum Discussion
Hey everyone!
We noticed that you're experiencing issues with your Roku device stuck in the bouncing logo, and we'd like to investigate.
If you were able to go to the Settings or get out of the loop for a while, please provide the following info below:
- Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
- Tracker ID (Press Home five times, then press Back button five times)
Otherwise, you can provide the Model and Serial number found on the physical body of the device. (Usually on the bottom part of the Roku device).
Please keep us posted!
Roku Community Team
I have already provided this info and have been awaiting actual steps to take to remedy for weeks. Nothing has helped. Can you please scroll backwards in the thread and advise what else to do?
Thanks for keeping us in the loop! Sareliz0131
We have forwarded you're issue to our team for further review. Once we have an update, we'll let you know.
Thanks,
Roku Community Team
