Forum Discussion

udance4ever's avatar
udance4ever
Binge Watcher
3 years ago
Solved

Roku Streaming Stick+ won’t connect at 5 Ghz

I’ve read a few related posts on this and confirming I have a Roku Streaming Stick+ which is dual-band and capable of connecting at 5 Ghz. The Roku connects on 2.4 Ghz (Network->About reports 36 Mbp...
Connection issue
tv & player wifi
Wireless
  • AvsGunnar's avatar
    AvsGunnar
    3 years ago

    udance4ever 

    If you disable the 2.4ghz, can you get the Roku device to connect to the 5ghz?  If set to 160mhz, can also try lowering the bandwidth/channel width of the 5ghz to see it that helps.  If using high bandwidth on the Eero, normally a router will have less channels to choose from, settling often on channel 36 (the low band).  If you lower the bandwidth to 80, and even 40, more channels should become available that can get you in the high band of the 5ghz channels (149-161). 

    Sometimes with mesh systems a bit of a balancing act.  The router is automatically trying to place devices on preferred bands depending on firmware settings.  Sometimes have to tweak a bit in order to help steer them where you want.  Some users do not want to change the automatic settings and leave everything default/optimized.  Kind of need to tweak and experiment to try and narrow down the connection issue and then determine if the necessary tweaks are worth the new settings in order to have the Roku connect on that band.

    -----

    Not able to check currently if the Eero 6+ is capable of WPA3. (some Eero received via firmware update this capability a couple of years ago).  Perhaps verify that WPA2/WPA3 is enabled as well under the security settings if you are using WPA3.  (Roku unable to use WPA3 currently).

    Will be able to look a little more in depth this evening to possible culprits if the above didn't seem to help you. 

AvsGunnar's avatar
AvsGunnar
Community Streaming Expert
3 years ago

udance4ever 

If you disable the 2.4ghz, can you get the Roku device to connect to the 5ghz?  If set to 160mhz, can also try lowering the bandwidth/channel width of the 5ghz to see it that helps.  If using high bandwidth on the Eero, normally a router will have less channels to choose from, settling often on channel 36 (the low band).  If you lower the bandwidth to 80, and even 40, more channels should become available that can get you in the high band of the 5ghz channels (149-161). 

Sometimes with mesh systems a bit of a balancing act.  The router is automatically trying to place devices on preferred bands depending on firmware settings.  Sometimes have to tweak a bit in order to help steer them where you want.  Some users do not want to change the automatic settings and leave everything default/optimized.  Kind of need to tweak and experiment to try and narrow down the connection issue and then determine if the necessary tweaks are worth the new settings in order to have the Roku connect on that band.

-----

Not able to check currently if the Eero 6+ is capable of WPA3. (some Eero received via firmware update this capability a couple of years ago).  Perhaps verify that WPA2/WPA3 is enabled as well under the security settings if you are using WPA3.  (Roku unable to use WPA3 currently).

Will be able to look a little more in depth this evening to possible culprits if the above didn't seem to help you. 

  • udance4ever's avatar
    udance4ever
    Binge Watcher
    3 years ago

    > If you disable the 2.4ghz, can you get the Roku device to connect to the 5ghz? 

    this sounds like a very good thing to try but I don't see anything in the admin interface to disable just 2.4 Ghz right off the bat.

    There is a way to suspend 5 Ghz to help 2.4-only devices connect.

    > Sometimes with mesh systems a bit of a balancing act

    if it makes it any simpler, we only have one node so it's not trying to do anything too fancy on the mesh front.

    > Perhaps verify that WPA2/WPA3 is enabled as well under the security settings if you are using WPA3.

    Yes - we enabled the "lab" feature to allow WPA3 devices to connect.  it is definitely in hybrid mode as we have quite a few devices that are WPA2 only (like the Roku)

     

    In the event we don't have an option to turn the 2.4 Ghz network off (only) on the Eero, we still have our previous AX1800 router I could play with creating a 5 Ghz only network to connect the Roku too & see how it behaves.

    I've got limited cycles on this front & it might take some time & will circle back around when I can.

    Thank you very much for all the input to help get to the bottom of this!