Forum Discussion

wargust's avatar
wargust
Newbie
5 years ago

Roku Streaming Stick+ Remote Batteries Draining Fast

I bought a Roku Streaming Stick+ (Model 3810RW) about 3 months ago.  Right out of the box, it has been draining batteries quickly. It should be noted that this remote does not have the headphone feat...
remotes
Aniket's avatar
Aniket
Channel Surfer
4 years ago

I am using Roku Streaming Stick+. My remote batteries drain frequently and needed to be replaced every two months. 

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    4 years ago

    Hi Aniket,

    We appreciate your patience regarding this matter. I understand that the Roku remote of your Roku Streaming stick + is rapidly draining batteries.

    Kindly provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team who can assist you further.

    Best regards,
    Mary

    • Aniket's avatar
      Aniket
      Channel Surfer
      4 years ago

      Hi RokuMary-F 

       

      Model:  3810X - Roku Streaming Stick+

      Serial Number:  YH0082389907

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        4 years ago

        Hi Aniket,

        Thanks for keeping in touch and providing the additional information.
        I have passed along your information to our Support team. They will follow up and assist you.

        We appreciate your patience for the time being!

        Best regards,
        Mary