I have tried everything and ever since a couple months ago my batteries are draining faster and faster now within 1 to 2 days. I have the enhanced remote how do I get help. I can use my phone as a remote but the remote should not do this. I have had this roku for almost a year now and this has never happened. My other rukus are working fine. What do I do?
I have this issue as well with the remote draining the batteries.
Model: 3810X
Serial: C13946230116
Roku Support: Please open case with tech team for a solution/replacement that doesn't drain the batteries.
Thanks for reaching out!
I have passed along your information and concern to our Support team. They will follow up and further assist you through email.
All the best,
Kariza
I sent in everything, the stick was bought for me but I didn’t cut the Xfinity cord, I have now for 3 Roku, as I said in other post they ask me and had me do everything and after an hour they said oh your remote isn’t covered, nothing we can do, go buy the $30 plug in remote. Not an answer
Hi JoeDeb23
We're sorry to hear about the issue you're experiencing.
It looks like you were in recent contact with our Support team. We would recommend continuing to work with them to resolve the issue you are experiencing as they would best be able to assist you moving forward.
Thank you for your understanding.
All the best,
Kariza
