Forum Discussion

wargust's avatar
wargust
Newbie
5 years ago

Roku Streaming Stick+ Remote Batteries Draining Fast

I bought a Roku Streaming Stick+ (Model 3810RW) about 3 months ago.  Right out of the box, it has been draining batteries quickly. It should be noted that this remote does not have the headphone feat...
remotes
avalinag's avatar
avalinag
Reel Rookie
5 years ago

I have tried everything and ever since a couple months ago my batteries are draining faster and faster now within 1 to 2 days. I have the enhanced remote how do I get help. I can use my phone as a remote but the remote should not do this. I have had this roku for almost a year now and this has never happened. My other rukus are working fine. What do I do?

  • avalinag's avatar
    avalinag
    Reel Rookie
    5 years ago

    Continued also the batteries work in other items but seem not to work longer in my roku remote. I took out some batteries that work for my TV remote and out them in my roku remote but they didn't work. I put them back into my TV remote and worked fine. So I had to put once again new ones in the roku remote. Is there a specific brand of battety to use. I've Had rokus for years and never had this problem.

  • AllenJr66's avatar
    AllenJr66
    Newbie
    5 years ago

    I have this issue as well with the remote draining the batteries.

    Model: 3810X

    Serial: C13946230116

    Roku Support: Please open case with tech team for a solution/replacement that doesn't drain the batteries.

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      5 years ago

      Ghostpeppr AllenJr66

      Thanks for reaching out!

      I have passed along your information and concern to our Support team. They will follow up and further assist you through email.


      All the best,
      Kariza

      • JoeDeb23's avatar
        JoeDeb23
        Channel Surfer
        3 years ago

        I sent in everything, the stick was bought for me but I didn’t cut the Xfinity cord, I have now for 3 Roku, as I said in other post they ask me and had me do everything and after an hour they said oh your remote isn’t covered, nothing we can do, go buy the $30 plug in remote. Not an answer

  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    5 years ago

    avalinag

    Thanks for bringing this to our attention.

    Reply here with the serial number of the Roku device associated with the affected remote. I'll be able to further assist you from there.

    We look forward to your response.


    All the best,
    Kariza

    • OldKyTuba's avatar
      OldKyTuba
      Newbie
      4 years ago

      I have this issue as well with the remote draining the batteries.  I received a replacement as per the warranty, but the problem persists.  The latest set of fresh batteries lasted 10 days, prior to that it was 8 weeks.  How do I receive a refund?

      Model: RC691

      Firmware version:rtn.4168

      Serial: 213132488302

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        4 years ago

        OldKyTuba

        Thanks for the post and providing me with your information.

        I have passed along your information to our Support team. They will follow up and assist you.

         

        Thanks,
        Danny