I am having the same issue. I have the streaming stick plugged into the wall and the remote is draining the batteries within 2 weeks time.
Hey Ghostpeppr
Thanks for the post.
Please reply here with the serial number of the Roku devices associated with the affected remotes. It can be viewed by navigating to Settings > System > About.
Once we have the information needed, we'll be able to forward it to our support team for further assistance.
All the best,
Kariza
I am having the same problem as everyone else with battery drain on several of the streaming sticks I have. I have nine Roku devices, and I think the old ones are the most reliable. Tried every fix posted. No help and nothing works. Frankly, for me these sticks have never worked correctly from the start. Anyone having problems with the sticks heating up? Mine all get hot, and I wonder if this isn’t a remote problem, but a problem with the sticks. Their fix for the hot sticks- they sent a cord to get the stick away from the tv… really?
Why should we all have to post this private system information publicly to get help? Please have the support team contact me via email so I can send any required information privately.
I also find it very interesting that I don’t see anyone posting “…I did what they asked and they fixed it!” if anyone has had them fix this issue I would appreciate hearing about that. I doubt there is a fix, but we’ll see. Thanks
Okay so I guess I'm not the only one with a battery issue. I have put 3 sets of new batteries into my remote within 5 days. Last night I took a new pair of batteries and tested them with a Multi-Meter and they are absolutely new with a full charge. Watched TV for about 2 hours, then the remote stopped working! So I know it's not having put in old batteries. There or more than enough complaints on this forum to tell me and anyone else that WE are NOT the problem. Did the recommended RESET and still no help. After reading 2 pages and dozens of similar complaints (and there were still more pages I didn't bother to read), I didn't see any comments from people saying that any FIXES actually worked? So what now? On a footnote I also noticed that some of these complaints got back as far as 2020, my Roku was purchased in February 2023. Seems like more than enough time to have sorted this out?
My Roku Streaming Stick Model: 3810X, Serial: YH00F0735568 Still going through batteries every 9 days and all of the firmware is up to date.
