I have the same problem with all my new Stick+. They drain the batteries in a week. I don't have it with my other Roku devices. Is there a good answer for this problem? Thanks.
Hi LD33,
Thanks for reaching out regarding the issue you are experiencing.
We suggest performing a system restart from your Roku device. This will update your remote to the latest version. This can be done by navigating to Settings > System > System Restart. After you perform the system update, continue to use your device as normal and monitor the remote battery percentage listed under Settings > Remotes > About. Additionally, if you had moved your Roku device power source to a wall outlet to help address this problem, you may now reconnect the USB cable to your TV's USB port if preferred.
If you are unable to resolve the issue, please send me a private message with your Roku account email address, and include the serial number of the Roku device from Settings>System>About along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
Thanks,
Mary
It doesn’t work, I tried everything, when you do a system restart because Roku doesn’t allow you to move your streaming services with them you have to go on each app on its own or they’ll charge you, even though you already have one of the services. So after you do that, you’re gonna have to go back in and reset all of your passwords and sign in. I tried everything twice. Still nothing works. My batteries go in 2 to 7 days. Either buy the cheaper version of Roku or go to the Amazon stick. You don’t have that issue sadly, because I really like Roku.
Their solution is total b.s. it doesn't work. I attempted their solution, and it actually made the batteries drain faster. I bought a second device, it's only been installed since January 29th, of this year, and it now needs the batteries replaced. Who's getting kickbacks from the battery companies?
Hello angrybunny
We sincerely apologize for the inconvenience this issue has caused you.
Please reply here with the serial number of the Roku device associated with the affected remote. This can be found at the back or underneath the player itself. We'll be able further to assist you from there.
All the best,
Kariza
"We sincerely apologize for the inconvenience this issue has caused you.
Please reply here with the serial number of the Roku device associated with the affected remote. This can be found at the back or underneath the player itself. We'll be able further to assist you from there.
All the best,
Kariza"
This is the same exact automated response that Roku has been regurgitating for years in regards to this issue. The moderators here just spit out this same exact line at everyone when they complain about the remote battery issues. Roku and the moderators know fully well they aren't helping anyone by asking for serial numbers. It doesn't matter what your device specific information is, sending you a replacement remote doesn't fix the issue because they are all the same, completely flawed!
I'm starting to think this is just a game Roku is playing with us and they are somehow in cahoots with battery companies to purposely drain batteries fast to keep customers buying more. I'd like to know how much of a percentage Roku makes each time customers by more batteries. If it isn't that then it's complete ignorance and incompetence by Roku to still not fix this issue.
Everyone that has this issue look forward to getting the same exact responses pasted from the Roku mod help script. Get your serial numbers ready! As if it will fix anything!
My Roku ultra is still killing the batteries in no time Apparently the ‘fix’ is the new remote with rechargeable batteries that’s out now? I just received email today.
