Forum Discussion
av8rhutch
2 years agoChannel Surfer
Since switching my Internet provider to Xfinity (from ATT) every morning my Roku 4K sticks (model 3820R2 software ver 12.5.5 build 4174-E6) are disconnected from the network and the screen is frozen on the home page. I've done troubleshooting with Roku tech support (case ID 9693079) with no luck. It's very frustrating, the only solution I've found so far is switching one TV to a Firestick which seems to work fine! I've done all the setting changes I can find on the forum and from tech support... Any thoughts before I toss my Roku's in the dumpster of history? My new internet signal is excellent and 325Mps!