Forum Discussion

eboyle132's avatar
eboyle132
Reel Rookie
2 years ago

Roku Streaming stick, connection issue using Xfinity network

Roku model: 3820X2 Internet Provider: Xfinity 500mbps plan I bought my Roku Streaming Stick specifically to view long videos on Youtube for a bit of ambient scenery. My Roku Streaming Stick w...
tv & player wifi
RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

@eboyle132,

Thanks for the update!

We'd also recommend restarting the Roku device by navigating to Settings>>System>>System restart and then trying again to see if that makes a difference. If the issue persists, please report back here and share with us the details below.

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Once we have this information, we'll be able to forward this to the appropriate Roku team.

Thanks,
Rey