eboyle132
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Roku Streaming stick, connection issue using Xfinity network
Roku model: 3820X2 Internet Provider: Xfinity 500mbps plan I bought my Roku Streaming Stick specifically to view long videos on Youtube for a bit of ambient scenery. My Roku Streaming Stick will get about fifteen minutes in, then hit me with a message that reads ‘No connection. Connect to the Internet now, or set it up later at: Settings > Network > Check Connection’. Once this message is received, the system locks up. The remote becomes unresponsive and I cannot click anything. You are forced to shut the television off and try again. Rinse and repeat, forever. This has happened while streaming Youtube, MAX, and Paramount+ I am completely frustrated with this product. It’s the only device in my household that has internet connectivity issues. I even spent $17 to send back my original one for a replacement, and this new one is giving me the same issue. It feels so buggy. My Roku Streaming Stick+ works perfectly fine so I have a suspicion there’s something going on specifically with this one’s model or current update. The internet dropouts and interface freezes did not start until around DEC 2023. My internet is very fast/reliable and the device is usually directly next to the router. There’s no reason for this to be happening, and as I’ve said all of my other devices connect perfectly. It’s literally just this product giving me grief. I understand every service may have minuscule drops and flickers in internet, but for my whole Roku system to freeze and completely give up as a result seems like a very poor design quality. I wish I could have asked someone in customer service to send me a replacement Roku Streaming Stick+ instead for a bit more money, but there’s no hope of reaching a real person with authority there. I’m back to square one again with a faulty product. If this behavior keeps up it's completely useless for my needs.2.9KViews0likes13CommentsRe: Roku Streaming stick, connection issue using Xfinity network
The Roku Streaming Stick is plugged directly into the USB port whenever I use it on either television. Both experience the same internet dropout and freeze with this product. My other Roku Streaming Stick+ uses the same USB ports with no trouble. I do not use my phone often and only have a 1GB plan, so I could not test the connection longer than 20 minutes to conserve data. In the time the Roku Streaming Stick was on my mobile hotspot I did not experience the freeze. I went back to my usual network and the freeze happened within 20 minutes. This does not excuse the Roku Streaming Stick's behavior, however. No device should go unresponsive and inoperable because of a brief flicker in wifi connection, if that's what you suspect is happening. That's terrible. I regularly use a laptop, upload and download large files every day, stream for hours on my other Roku Stick+, and game on my ipad without any reported drop in connection or freezing. So why is this product specifically freaking out every time I try to use it. It's $50 down the drain, even more if you count the money I paid to ship it out for a replacement.2.8KViews0likes0Comments