Forum Discussion

winpakbob's avatar
winpakbob
Channel Surfer
12 months ago

Roku streaming stick 4k no signal

Has anyone else experienced this issue with support?  I have and active ticket.  I have jumped through all the hoops they put in the way and still have a dead 4K stick.  The last "test" I did was swap my device with another exact same device on the same tv and port.  Mine is still dead "no signal".  So we are at the point where it needs to be replaced.  Fast forward months... I keep getting emails from support with my ticket number asking if my problem has been resolved and if I don't respond in three days the ticket will be closed.  So the first five times (no kidding) I went through the whole situation but about a week later I get the exact same email "is this resolved" with no response to my responses.  I even said in one of my responses asking if anyone is actually reading these responses.  So now I am just copying and pasting my last response and sending it back every time I get another email.  The email is very long now because everything is there/

Has anyone else been stuck with support that is sending ticket inquiries but not reading responses?  So frustrating for a $39 device that has been proved dead.  I just gave up but continue to copy and pasting my responses to the ticket closing request until maybe, someday, a real person will respond.  Sorry for the long post but was curious if this is happening to others.

Thanks, I have moved on but curious.  

TV & Player Setup
  • Bullwinkle68's avatar
    Bullwinkle68
    Binge Watcher
    12 months ago

    Yes. Exact same thing happened to me.  Says a lot about their lack of customer support.  Mine was on an $80 model.  I returned it for refund and bought a fire stick.  No more problems. 

  • Bullwinkle68's avatar
    Bullwinkle68
    Binge Watcher
    12 months ago

    I also kept getting the SAME canned response with solutions that didn’t work.  What a surprise. 

  • Bullwinkle68's avatar
    Bullwinkle68
    Binge Watcher
    12 months ago

    SOMEONE doe’s monitor the forum.  I posted my issues with the Roku that went belly up since the last update.  I said I was fed up and bought a competitor’s product.  Lo and behold my post was deleted.  Great customer service you have Roku. (Sarcasm). 

  • winpakbob's avatar
    winpakbob
    Channel Surfer
    11 months ago

    Exact same problem.  4K stick won't start at all.  "No Signal".  Went through all the hoops many times, swapped with another device and proved it was dead.  Keep getting the "Will close the ticket in three days..." message but no one ever reads my response.  Keep getting the same email back but no response.  Terrible lack of customer service and obvious bot answers my emails.

     

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      11 months ago

      Hi, Community users.

      Thanks for posting here regarding the issue you have encountered with the Roku Streaming Stick.

      It has come to our attention that your Roku Streaming Stick is not working as intended, giving the "No Signal" message, and we're here to assist. We appreciate you taking the time to perform various troubleshooting steps in an attempt to resolve the issue, and we're here to help you address the problem at hand. 

      We would like for your cooperation to help us in addressing the issue, as we'd like to gather further information. Could you please provide the following details below:

      • When did you first encounter the issue?
      • What model of Roku Streaming Stick is having the issue?
      • Can you please provide us with an image or a video referring to the issue?
      • What specific troubleshooting steps have you attempted?

      This information we receive is valuable for our team to work on the issue and provide the best resolution to address the problem.

      We hope to hear from you soon.

      Best wishes,
      Kash

      • winpakbob's avatar
        winpakbob
        Channel Surfer
        9 months ago

        Just seeing this reply now...  I have provided this information numerous times to various Roku personnel with no results.  Decided I have spent way too much time on a $30 device and moved on to an Amazon Fire Stick.  Severely disappointed in Roku as a long term customer with at least 6 devices over the years.  This is a classic case of the run around.

  • Venomsbudd's avatar
    Venomsbudd
    Newbie
    11 months ago

    I hooked up hdmi to roku device then to my non smart tv everything plugged in still no roku , I do see a white light on roku want work on hdmi 1 or  hdmi 2 how to fix

    • atc98092's avatar
      atc98092
      Community Streaming Expert
      11 months ago

      Venomsbudd You need to provide some additional information. What model TV do you have, and what model Roku are you using? Some older non-Smart TVs don't support the necessary resolutions for a Roku, despite them having an HDMI port.