Roku Streaming Stick 4K (2022) Freezing
I am having a fairly constant issue with my two Roku Streaming Stick 4K devices. I don't keep them plugged in when I am not using them, when I am ready to use them I plug the power cord into my power...
Forum Discussion
Since the Rokus are unplugged when not in use, they are not receiving any updates that may have become available while they are unplugged.
YouTube is notorious for mucking around with their code and issuing frequent updates. They often create new problems when fixing old ones. Google owns YouTube and is not real good about making sure their app works well on non-Google platforms.
When running into problems when first plugging your Rokus back in I'd suggest the first thing I would do is check for updates. Roku menu path Settings > System > Software update > Check now,
If the problem persists, I'd try removing and reinstalling your YouTube app. Remove/reinstall procedure:
- Highlight channel on home screen.
- Press * key on the Roku remote and choose Remove channel option.
This will remove the channel from your Roku account, and thus from ALL Rokus linked to that same Roku account. - IMPORTANT- IF YOU SKIP THIS STEP YOU MAY NOT GET A CLEAN RE-INSTALL:
Restart the Roku to clear its memory. Depending on your Roku model you'll find the System restart option under Settings > System > Power or if you have no Power option, under Settings > System.
[Note: For Roku TVs (i.e. ones with Roku capability built in) with "Fast TV start" enabled, turning the TV off/on just puts it in/out of a standby state and does not give you a full restart. Use the menu options listed above.] - Reinstall the channel to your Roku account via the Roku Home page Streaming Channels menu option. This will install the channel on all Rokus linked to this Roku account.
Notes:
- The channel will be added to the END of each Roku's channel grid.
- The Roku on which you performed the reinstall should get the installation immediately. Other Rokus linked to this Roku account may not get the channel until their next automatic update check. You can force an immediate update on any unit via Settings > System > System update.
- If channel requires a login, you may need to log in anew.
If the problem persists at this point, it typically means the current version of the channel app has a problem that must be addressed by the channel itself as they are the ones that create the Roku-compatible version of their app and provide it to Roku.
Hi Emissary35,
Thank you for keeping us posted here in the Roku Community!
We understand you are having problems streaming with your Roku device, and we appreciate your posting about this. We would be delighted to help you further. For us to better understand the issue you are experiencing, please provide us with additional information:
- When did the issue occur?
- Have you tried updating your software to the latest version?
- How far is your device from your network router?
- Have you tried restarting your network router?
- Do you have cellular data, so we can try connecting your device to your hotspot?
Please elaborate on the issue that you are experiencing so we can further assist you. We'll be waiting for your response.
Best regards,
Eunice
I am having a similar issue with the Streaming Stick 4K. Turns on fine, then after 15 minutes the screen freezes and an error pops up saying No internet connection. I turn off the tv completely and turn back on and start watching again. Then 15 mins later same thing happens. Any suggestions?
Hi MacyZ,
From the Roku Community, welcome and thanks for keeping us posted!
We understand you're having a problem with your Roku streaming stick since it was disconnecting from your network. We're happy to assist you further. Please try to restart your modem and router. After restarting your wireless network connection, you may need to restart your Roku streaming stick by going to settings, system, and system restart.
Let us know how it works, and we will continue to assist you further.
All the best, JohnTried both of those steps.
My router is downstairs and the 2 Roku stick TVs that keep freezing are upstairs. It seems to work fine if only 1 of the 2 are on, but if both TVs are on that’s when the freezing and no internet connection message pops up. Does this mean my internet is not strong enough on the second level for 2 streaming? I currently have a 400 mbps plan.
I am having the same exact issue Macy is having. My internet is not to blame- all other devices connected to WiFi work fine. Any solutions? This is maddening. A brand new Roku.
Hi JkKelleher,
A warm welcome here in the Roku Community!
We appreciate your report on this issue and we're sorry for the trouble this has caused you.
We'd like to know more about this setup to see how we can get you up and running. Could you share how are you powering this device? Is this connected directly to the TV USB port or to a wall outlet? We would recommend powering your device to a source that has enough power to work efficiently. We'd also like to know how this behavior exactly occurs and if you are seeing an error message.
Please tell us more about this so that we can further zoom in on it.
Regards,
Rey
When did the issue occur?
It's happened off and on for several months.
Have you tried updating your software to the latest version?
Absolutely. I manually check for updates every time I start using my Roku before I stream any videos, my Rokus are always up to date.
How far is your device from your network router?
One of my Roku Sticks is in a completely different room and the other is in the same room as the router. I've experienced freezing on both sticks, so proximity to the router isn't the issue.
Have you tried restarting your network router?
Yes, I reboot the router a couple of times a week and it also reboots itself a couple times a months very late at night when my router gets updates.
Do you have cellular data, so we can try connecting your device to your hotspot?
No I don't have cellular data, connecting my devices to another router or hotspot won't solve the problem of my Rokus locking up and freezing, that is obvious.
I fail to see how any of the questions or my answers to them will help solve this issue. I believe the problem is that there is something wrong with the hardware in the sticks that needs to be investigated and corrected with a software update.
Hi Emissary35,
Thank you for keeping us posted here in the Roku Community!
We understand you are having a problem streaming on your Roku device. We would be happy to look further into this issue, but we need more details. Please provide us with the following information:
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
- Does this issue occur on a specific channel? If so, what channel and what version or build is it? (This can be found by selecting the channel on the Home screen and pressing the * button.)
- Tracker ID. When you see this issue, press the Home button five times, followed by the Back button five times, and provide us with this ID.
Once we have this information, we will be able to investigate further.
Best regards,
EuniceHi MacyZ,
Thank you for the update!
We'd love to assist you further, but we'll need to gather information. Could you tell us how far your Roku device is from your router?
We'll wait for your response.
Thanks, John
