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Tashab0979's avatar
Tashab0979
Newbie
12 months ago

Roku remote won't pair with Element TV Both brand new

I've been having the same issue since February with still no answer! ROKU even sent me out a new device, same thing. Whenever you call Roku, they will make you go through all of these steps below and more, with absolutely no solution! I hope you got some help!

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  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    11 months ago

    A warm welcome to the Roku Community, Tashab0979!

    Thank you for letting us know about your issues with the Roku remote pairing on your Element Roku TV. I'd be happy to look closely into your concern and find you the best resolution possible,

    Kindly let me know the following details so I can assess your concern better and provide you with an accurate resolution:

    • What specific Roku player are you having this issue with?
    • Are you having issues with controlling the Power and Volume of your Element TV using your Roku remote?
    • What specific troubleshooting steps have you done so far?

    I'll be looking forward to your response.

    Best regards,
    Carly