Roku remote unable to hear me
Hello I posted to this message board some months ago. I was subsequently emailed by your customer services department who asked me to send the faulty Roku 4 k streaming stick back to the Roku office for warranty replacement.
I sent the faulty unit back in November and still haven’t got a new unit sent to me. It has been a long time. No body has contacted me to confirm what is happening. I have emailed numerous times and tried to call them but had no luck. I have paid for a product and sent it back so Roku now have my property and I have no smart Tv device. Please raise this with customer services and ask them to reply to me and to send the replacement stick as soon as possible.
I tried an official compliant but was also ignored.
Hello! Mars_555,
Welcome aboard here in the Roku Community!
Thank you for reaching out to us about your Roku remote. We're pleased to assist.
- What Roku device are you using right now?
- Is this the first time you have set up or activated this Roku TV or device? If not, is this the first time you have experienced this issue?
- What type of remote are you using right now?
For more detailed information about fixing your Roku remote, visit our support page here: How to fix your Roku voice or a simple remote that is not working
Please keep us posted on what you find out, and we will be happy to continue assisting you further. We look forward to hearing back from you.
Thanks,
Arjiemar