I’m having same issue, only power and volume working. I tried unplugging and removing batteries to remote.
model #RC-EL1
sku- 32260000674
FC ID - TC2-R1028
lgannon56, have you tried going through the pairing process again?
How to set up your Roku® voice remote | Official Roku Support
Hi, I have the same issue with the remote not working other than power and volume a few months ago. I started using the app to change channels, etc., but then I changed modems for faster speed and needed to fix the issues with the remote at the same time in order to get the Roku to see the new modem.
I went through all the suggestions on any thread mentioning this issue (repairing, battery replacement, power cycling, etc.) and nothing has worked. I finally tried a factory reset and now I can't select through the menus with the phone app, so I need a working remote. Do I need to buy a new remote or new system entirely?
Roku Streaming Stick Model 3810x, SN:C137C2605472
Remote Model RC-AL2
BobAraw, if you've tried everything to get the remote to pair then the remote could just be dead. Does the pairing light flash when you hold the pairing button in for several seconds?
Now that you've factory reset your stick you must have a remote to get it connected to Wi-Fi and since it's a stick you must have a Voice Remote which are apparently hard to find right now. Try your local Best Buy, Walmart, or possibly Target. You may just want to abandon the stick and get a new device.
The pairing button still works, the pairing screen still comes up and says it's pairing and then it doesn't pair. The volume and power buttons still work.
