Forum Discussion

emilycrawford17's avatar
emilycrawford17
Newbie
5 years ago

Roku Remote stopped functioning besides power and volume buttons

Only the power and volume buttons on my Roku remote are working. We can turn on the TV, however, we are unable to navigate to any apps.  We have three total Roku devices and this remote below is the ...
remotes
Zaher's avatar
Zaher
Reel Rookie
5 years ago

I am having the same issue on both my TVs with the stick. Yes it works to unplug the power and plugging back in but this happens all the time on both TVs which are of different models and years. Even got a WiFi extender but did not resolve the issue 

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
5 years ago

Zaher

Thanks for the post.

Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

  • Zaher's avatar
    Zaher
    Reel Rookie
    4 years ago

    Danny,

    the issues seem to have resolved themselves but if it happens again I will get you the information. Thank you very much for the follow up!