Forum Discussion

mygeek911's avatar
mygeek911
Channel Surfer
4 years ago
Solved

Roku remote not controlling TV/volume of my Samsung TV, even though it has in the past

Hello, our Roku remote was paired with a Samsung TV, but we ended up pairing it with a different brand TV temporarily. When we wanted to switch back to the Samsung, it will no longer pair. I have gon...
remotes
  • RokuMary-F's avatar
    RokuMary-F
    4 years ago

    Hi mygeek911,

    Thanks for posting in the Roku Community!

    Let's try to reset the remote. If your remote uses standard batteries, open the battery compartment and remove the batteries. Then remove the power cable from your Roku device, wait 5 seconds, and then re-connect the cable. Alternatively, you can restart your Roku device from the Settings menu with the following steps.

    1. Press Home home button on Roku remote on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart

    When your Roku device displays the home screen, restart your remote by reinserting the batteries or using the steps below if your remote has a rechargeable battery.

    1. Press and hold the pairing button for 20 seconds. The status light should slowly flash green, then stop, then flash more rapidly. When this happens, release the pairing button and your remote has restarted.
    2. Wait at least 30 seconds to see if your remote establishes a connection with your Roku device. Confirm by pressing the voice button and looking for a status indicator on your TV screen.
    3. If there is no response, try re-pairing your remote. Press and hold the pairing button for 5 seconds until the status light starts flashing green. If your Roku device was just restarted, it will automatically detect the voice remote and reconnect.

    For full information on this, you can take a look at this link: How to fix your Roku® voice or simple remote that is not working | Official Roku Support 

    If you are still having any issues with your Roku remote not pairing after following these steps, please provide your Roku device's serial number so we can assist further.

    Please keep us posted.


    Best regards,
    Mary

  • makaiguy's avatar
    makaiguy
    4 years ago

    mygeek911-

    I once had a similar problem trying to set the remote back up on its original TV after having been set up and used on a different set.

    What finally worked for me was doing the tv setup of the remote as a NEW remote device. 

    Settings > Remotes & devices > Set up a new device > [ ] Remote > Continue

    .. then follow the prompts.

     

mygeek911's avatar
mygeek911
Channel Surfer
4 years ago

Hello RokuMary-F. I think this may have been meant for someone else due to the opening @ symbol that you used. The Roku remote is paired with our Roku device, I just can't get it to turn the TV on/off or to control the volume like it used to do in the past. I should have made that more clear up front.

RokuMary-F's avatar
RokuMary-F
Community Moderator
4 years ago

Hi mygeek911,

Thanks for the note,

Have you tried running the steps on this link to get your remote back up and running?  Why is my Roku® voice remote not controlling power and volume on my TV? | Official Roku Support

If this issue is not resolved with your Roku remote not controlling the power and volume on your TV, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device.

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

  • mygeek911's avatar
    mygeek911
    Channel Surfer
    4 years ago

    RokuMary-F 

    I had updated the Roku yesterday, so no available updates today. And I've gone through those steps to no avail.

    The serial is YJ00CW730502. I appreciate the help.

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      4 years ago

      Hi mygeek911,

      Thanks for your quick response and for providing additional information.

      I have passed along your information to our Support team. They will follow up and assist you through email.

      Please stay safe and healthy, we thank you for your patience.


      Best regards,
      Mary

      • makaiguy's avatar
        makaiguy
        Community Streaming Expert
        4 years ago

        mygeek911-

        I once had a similar problem trying to set the remote back up on its original TV after having been set up and used on a different set.

        What finally worked for me was doing the tv setup of the remote as a NEW remote device. 

        Settings > Remotes & devices > Set up a new device > [ ] Remote > Continue

        .. then follow the prompts.