Roku remote keeps losing tv power & volume controls
Agreed. I am so frustrated with our 4 month old Roku remote constantly losing TV control. This is obviously a global issue that Roku had better fix or continue to lose customers.
Forum Discussion
I think the only other option that has worked for me , was to buy a cheep Chinese knockoff roku remote from amazon for 12 bucks. The one i have on my Express is flawless and required zero pairing or setup for my LG tv. Not exactly ideal but when your dealing with a hack company what else can you do.
I think I may have just found the answer (which was in a previous post on this Forum -- dated 11-9-22 at 3:32 PM. It referenced a "secret" menu and gave instructions for what appears to be a firmware update to the Roku remote itself (not the Roku device). The process was very quick - under a minute.
I tried it on all 3 of my Roku Pro rechargeable remotes, and they all started working (ie, controlling the TV power and volume functions). Only time will tell if this is a permanent fix to this frequent intermittent problem.
It worked for me. Also changed the LG id to Goldstar
thanks Daniel, I did see that and tried. It was not successful. RemoteFwElk4190.bin is the latest update I have
*Insert WalterWhitelaughingincrawlspace.gif* Both funny and frustrating to see that this problem has returned. I had been living with it since June/July, but then sometime in February it seemed that Roku had sorted the problem out on their end. Now it's late March and it's happening all over again. Roku Support, maybe you could look at the old thread to see if there's some common denominator. Maybe you could fix this like...permanently? Or is this our "reward" for loyalty? One month out of the year we get to experience a working product?
Hi pholagoo,
Thanks for getting in contact.
We apologize for the inconvenience this has caused. Please be advised that we are currently aware of the issue and our engineering team has been investigating this issue closely. We'd like to forward your details to the team to look into this.
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
- What are the steps to reproduce the issue you are seeing?
- tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
We prioritize resolving this as soon as possible, and we ask that you bear with us as we manage this issue.
Regards,
Nimfa
I have tried everything. The Source, where I purchased Roku Express feels remote is defective
Hi Bonniec,
Welcome to the Roku Support.
We're more than happy to look into this for you. Your Roku simple remote uses invisible infrared (IR) light to transmit the button presses over a short distance. Here are a few tips to ensure a clear path from your remote to your streaming device:
- Always be sure you can see the front of your Roku device
- Test your remote from various positions. Try holding your remote higher (e.g., above your head) and point it downwards at the front of your Roku streaming device.
- Do not hide your streaming player. If your streaming player is attached to your TV with the included adhesive strip, move it to a position where the signal is less likely to be blocked.
If you are still having issues using the remote, you can replace the batteries and see if it helps. Still no luck? Keep us posted along with the serial number of your Roku device paired to your Roku remote. To get this go to Settings > System > About.
Regards,
NimfaRoku IR remotes do not "pair" to Roku receivers. All IR-receptive units (everything but Roku Streaming Sticks which respond only to WiFi direct remotes instead of IR signals) respond to the same set of IR commands and do not need to be paired.
I bought a new Roku Premier and installed on my TV.
I see this weird behavior where sometimes if I press right or left the TV volume goes up.does anyone have any tips on how to fix this?
Hello Raphaelfaria,
Thanks for reaching out to the Roku Community.
We'd like to learn more about the issue you are seeing. We can see that you have a simple remote, have you tried removing the batteries from the remote for a couple of seconds and putting it back in to see if it helps? Make sure that there are no stuck buttons on your Roku remote.
If the issue still occurs, kindly observe if the problem only shows on a specific channel or all channels on your Roku device.
Keep us posted on what you find out.
Regards,
NimfaHi RokuNimfa-C
i tried to remove the batteries and the behavior is still the same.
if by channel you mean the apps, yes this behavior happens everywhere, any apps or in home screen.
Thanks for following up. Can you please provide the serial number of your Roku device from Settings > System > About? I'll be able to pass it along to our Support team who can assist you further.
Regards,
Nimfa[Edit: sorry your fairly old post cropped up on my system as new. But in case you're still hanging around ...]
First thing I'd try would be a restart of the Roku.
These things are just special purpose computers. Like their big brothers sometimes clearing things out by restarting them can correct problems. (Note that if yours is a Roku TV with "Fast start" enabled, turning it off and back on just puts it into and out of a standby state and does NOT give you a complete restart.)
Depending on your Roku model and Roku version number you'll find the "System restart" option under "Settings > System > Power" or if not there, under "Settings > System".
If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a few seconds then plugging it back in and waiting for it to restart.
