Forum Discussion

Gilda's avatar
Gilda
Newbie
2 years ago

Roku remote is freezing up and not working

My Roku remote keeps freezing. I’ve done all the stupid stuff that I can find on the Internet that it says to do and it works for a minute or two, and then it freezes up again
remotes
RokuJechealR's avatar
RokuJechealR
Retired Moderator
2 years ago

Hi Gilda,

Thanks for posting here in the Roku Community!

We appreciate you bringing this to our attention regarding your remote issue. Could you tell us how you are powering your Roku device? Is it connected to the TV's USB port or to a wall outlet? Have you tried to repair the remote and see if it helps? If not, you can use our support article as a reference.

Does this clear up the issue you are seeing? Keep us posted.

All the best,

Chel

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    10 months ago
    Hi Community Users,
     
    We are locking this thread because the information may need to be updated.
    If you are still experiencing issues related to the original topic, here are a few steps you can take:

    1. Search the Community: Explore the Roku Community forums. You might find another thread addressing the same problem with more current information.
    2. Start a New Thread: If you cannot find an existing thread that matches your issue, please create a new one!
    We are here to help.

    Thank you,
    The Roku Community Team