Forum Discussion

wagster's avatar
wagster
Reel Rookie
2 years ago

Roku remote for LG ThinQ TV

Any advice on how to have my Roku Stick 4k remote work with my new LG 43" ThinQ so that it turns it on and off (so, no need for the LG remote)?  That is how it works on my current LG 65" TV and my pr...
remotes
wagster's avatar
wagster
Reel Rookie
2 years ago

Thanks for the tips.  I already had the first 2 items set up as you described.  I disabled the "after 20 minutes" choice per your note. But, unfortunately, nothing changed.  I even took out the batteries on the Roku remote and replaced them (someone somewhere suggested doing that after I made changes), but it's still got the same issue.  sigh... 

RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

Greetings from the Roku Community, wagster lumiktu1!

Thank you for sharing your concern about being unable to control the Power and Volume of your TV. We'd be happy to offer further steps to help you.

If the power and volume buttons on your remote have stopped working entirely, try to update your Roku device to the most recent software. To manually update your software:

  1. Navigate to Settings
  2. Select System
  3. Select System update
  4. Select Check now

Also, try to reboot your Roku voice remote by following the steps below:

If your voice remote uses standard AA or AAA alkaline batteries, you can reboot it by removing and reinstalling the batteries.

  1. Remove the battery cover on the back of your remote
  2. Remove both batteries from the battery compartment
  3. Re-insert the negative (-) end of a battery first and then gently push the positive (+) end until the battery clicks into place
  4. Repeat the previous step to install the second battery
  5. Put the battery cover back on your remote

After doing so, let's try to set it up again:

  1. Press Home on your Roku voice remote
  2. Scroll and select Settings
  3. Select Remotes & devices
  4. Select Remote
  5. Choose your voice remote from the list and select Set up remote for TV control
  6. Follow the on-screen prompts to complete the process

For further details and steps about this, here are the support articles you may visit:

We'll be looking forward to your update.

Best regards,
Carly

  • wagster's avatar
    wagster
    Reel Rookie
    2 years ago

    Thank you for the message. My issue is solely with my ability tonuse my Roku remote to turn the TV on and have it immediately be able to navigate the Roku "screen" / page / dashboard (with all the applications). 

     
    If i point the Roku remote at the TV, it may turn it on, but if it does, I am staring at LG's main / screen with all the applications it has to offer.  I can see a "tile" for the HDMI input, but I can't use the Roku remote to scroll to it, or do anything.  If I turn the TV off, wait a bit, and turn it on again, it take me to the Roku main screen, and then my Roku remote works, and I can navigate to / around all the applications.  In the alternative, I can start the process by turning on my TV w/ the LG Remote, navigate to the HDMI input, select it - at which point the Roku main screen appears.  Then I switch remotes, pick up the Roku remote, and it works.  
     
    The thing is: i have another LG TV that also has a Roku Streaming Stick 4G, and the combo is entirely controlled by my Roku remote.  And, until a few weeks ago, I had another LG TV (the predecessor to the TV that is not playing well with my remote). That earlier TV was only a few years old, and - as I was led to understand - the one that I have is the replacement / updated model for that earlier one.  And the Roku remote worked on that TV (turn on, navigate the applications in the Roku screen / page, volume up/down, turn off).  I had no reason to think the new TV wouldn't play well with the remote.  And yet, here I am. 
     
    There is no issue with Voice Command.  
     
    As to the steps you described: They don't match what i see on my TV.  You wrote "Navigate to Settings Select System Select System update Select Check now"  However, what i see is 
    Settings -> System -> Software Update  (and the screen shows me the date it was last updated)
    OR
    Settings -> System -> Advanced System Settings -> And here, my choices are: Factory Reset, Network Connection Reset, Control bt Mobile Devices, or Advanced Display Settings]
    OR 
    Settings -> System -> Power -> System Restart [and my only choice is Restart].  
     
    I don't have a choice to Check Now.  
     
    I'd greatly appreciate further guidance.  If a call would be easier, please let me know.
     
    Thank you!!
    • renojim's avatar
      renojim
      Community Streaming Expert
      2 years ago

      wagster, Roku continually changes the terms in the various menus.  I think they do it just to screw with those of us that try to help people.  It also makes old information you can find here or elsewhere obsolete.  "Software update" used to be called "System update", but it's not going to help you.  The problem is your TV and doesn't really have anything to do with your Roku remote.  First, make sure "1-touch play" is checked under Settings->System->Control other devices.  It's supposed to turn on the TV and make it change its input to the one the Roku device is connected to when you press a button like Home on the Roku remote.  The power button on the remote is strictly for the TV.  The stick is always on if it's getting power from a USB power adapter plugged into the wall.  You may have to press Home or another button on the Roku remote to get the TV to change its input once you turn on the TV.  Additionally, the TV probably has its own setting for what happens when you turn it on, so check its menus and set it to always power on to the Roku's input.  One more thing - if you have the stick powered from the TV's USB port, you'll have to turn on the TV and wait for the stick to boot up before "1-touch play" will work as described.