Forum Discussion

jrs74656's avatar
jrs74656
Newbie
3 years ago
Solved

Roku Remote does not function properly.

I started having the same problem a few days ago. If I start up Paramount+, Hulu, or PBS and press the down arrow button, it scrolls anywhere from 2 to 5 items at a time - never just the next one. I'...
remotes
  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi jrs74656,

    A warm welcome to the Roku community, and thanks for bringing this to our attention!

    We understand that you're having issues with the remote not functioning correctly, and we would love to have a closer look into the issue to provide the best resolution. Have you tried doing a system restart to see if the Roku remote functions properly again? If not, we highly recommend doing so. To do this, go to Settings > System > System Restart. After performing this step, you can check to see if you notice any difference.

    Please let us know how it works.

    All the best,
    Kash

  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hi jrs74656,

    Thanks for the update!

    System restarts and power cycles are ways to reboot Roku streaming players. However, a system restart allows a proper and optimal boot that clears up the cache of your Roku streaming player for more effective results when troubleshooting certain issues.

    I hope this clarifies your concern.

    All the best,
    Kash

RokuTakashi's avatar
RokuTakashi
Community Moderator
3 years ago

Hi jrs74656,

A warm welcome to the Roku community, and thanks for bringing this to our attention!

We understand that you're having issues with the remote not functioning correctly, and we would love to have a closer look into the issue to provide the best resolution. Have you tried doing a system restart to see if the Roku remote functions properly again? If not, we highly recommend doing so. To do this, go to Settings > System > System Restart. After performing this step, you can check to see if you notice any difference.

Please let us know how it works.

All the best,
Kash

Abbywibbedis's avatar
Abbywibbedis
Reel Rookie
3 years ago

This happened to us also. Changed the batteries to no avail. Bought a new Roku streaming stick/remote. No dice. Then 3 of the remotes stopped working! I unplugged and replugged devices and nothing helped. I called my router provider and we went into the router settings. She had me set it to 2.4 Gz. That solved everything. When the country updated to 5G it screwed up the connections. Once you re-establish connections with the router on 2.4 Gz, you will have to change the wi-fi connection in the Roku setting to connect to 2.4 Gz. All three of my Roku streaming devices are now working.