Forum Discussion

Emissary35's avatar
Emissary35
Roku Guru
2 years ago
Solved

Roku remote battery pops up notification

I just sat down to use my Roku, I was playing a movie and enjoying it. I hadn't even touched my Roku remote in 30 whole minutes since I pressed the "OK" button to begin playing the video. Then sudd...
Batteries
Other accessory issue
remotes
  • RokuJharra-Q's avatar
    RokuJharra-Q
    11 months ago

    Thanks for posting here in the Roku Community, Rtre03!

    Please note that the team is investigating the battery notification appearing randomly on your TV screen.

    If you are experiencing the same issue, I suggest resetting your remote by pressing and holding the Back and Home buttons simultaneously for about 20 seconds. After doing so, pair it again to see if this will help resolve the pop-up notification.

    If the issue persists, kindly provide me with the specific Roku player this remote is connected to. If this remote was purchased separately, kindly let me know if this is a Roku Voice Remote 1st or 2nd edition so I can include your device in the investigation and correction process. Perhaps the Device ID of it would do. (Settings > System > About)

    I'll be looking forward to your response.

    Thanks,
    Jharra

Rnurse's avatar
Rnurse
Newbie
2 years ago

Uuuuugh I’ve been dealing with this all morning, and looking in this forum it’s been a problem for years and the only answer seems to be tinfoil 

FJB2020's avatar
FJB2020
Streaming Star
2 years ago

It’s like talking to yourself. ROKU has been zero help. They are polite so you can’t complain but it is all just nonsense. This remote doesn’t work and ROKU sells a faulty product 

  • Emissary35's avatar
    Emissary35
    Roku Guru
    2 years ago

    "They are polite so you can’t complain but it is all just nonsense. This remote doesn’t work and ROKU sells a faulty product."


    That's exactly right! Most of the responses we get here are not helpful at all and they are mostly the same exact troubleshooting steps that don't work copied and pasted from a script again and again.

    The moderators here are not charged with actually fixing any issues, it looks like they are just told to regurgitate that same useless non helpful script at us anytime someone has a complaint. The troubleshooting steps don't work and Roku knows it.

    But by responding this way it makes it appear as if Roku cares, because they have technically responded, but the responses are completely hollow and useless.

    Let's be honest here, the only way Roku would ever fix any of these issues with their terrible remotes would be if advertisers were complaining and threatening to pull out, because ad revenue is Roku's main priority, not customer satisfaction. Roku has already gotten our money from purchasing their products so they haven't much use for spending time fixing our issues.

    Roku obviously takes no pride in their product they just care about the money. Because if they cared they wouldn't ignore all of these remote complaints that have been going on so long, they would have been addressed years ago!

    This topic has been here for nearly a week and hasn't even gotten a moderator response at all, but even if it did it would be the same nonsense asking for serial numbers and software versions. As if that is the solution to every problem, Roku is a joke!

    • FJB2020's avatar
      FJB2020
      Streaming Star
      2 years ago

      Awesome Post.We must all come out and share our frustrations with these useless voice control remotes that not only don't work but they leave pop up messages on your tv while you are watching a movie.How wonderful is that ?ROKU you should refund us a percentage or at least have a recall on your product.It does not work.How many times will you ask a stupid question like "have we paired the remote?'"have we unplugged the ROKU and plugged it is again?"This product is not worth what I paid.

      • Emissary35's avatar
        Emissary35
        Roku Guru
        2 years ago

        FJB2020For me it's the pop ups on the screen that tick me off the most. Especially when you are not even touching the remote and haven't pressed any buttons for 30 to 60 minutes then suddenly a battery level pops up spamming your screen, even if the battery level is 50% to 80% full!

        Also the issue of constantly having to pair remotes again because suddenly the next day they won't work or the volume and mute buttons don't want to respond any longer. The defectiveness of these voice remotes cannot be overstated, instead of endless complaints that go unanswered we need some actual solutions from Roku.

        If I had to bet I'd say they aren't doing anything to address any of this, just working on their next firmware update that will add more useless features people hate, like those home screen rows.