Forum Discussion

RontheRef's avatar
RontheRef
Newbie
11 months ago

Roku Premiere Devices Stopped working after Roku update on 12/20/24

Ever since Roku updated their product on 12/21/2024 neither of my two Roku Premiere devices are working now with Xfinity Stream.  I've checked with Comcast, I've rest my modem/router and everything e...
tv & player wifi
RandoPerson's avatar
RandoPerson
Newbie
11 months ago

I have a similar issue after the 12/20/24 update (14.1.4 B7709) on the Stream Bar. It loses WiFi, but immediately connects when I tell it to through the menu. It also loses connection to the voice remote, only the IR side works. To get both working I have to do the following:

1) Use IR remote to reconnect WiFi

2) Connect via the Roku App (phone, tablet, etc) if you haven't already

3) Remove batteries from remote

4) Using App, restart Roku

5) Once booted, go to the Remote menu (using App remote NOT Voice Remote) and pair a new remote

6) Re-insert batteries into Voice remote and then follow pairing instructions (pushing button in battery area, etc)

7) Resume using your Roku as usual

 

This only works until sometime in the night and then everything breaks again in the morning. Roku Streambar RokuMaryEF RokuArjiemar 

RokuJohnB's avatar
RokuJohnB
Community Moderator
11 months ago

Hi RontheRef RandoPerson,

Thanks for keeping us posted, and welcome to the Roku Community!

We appreciate you reaching out to us about your Roku Premiere issue connecting to your Wi-Fi. We're pleased to assist.

Can you please provide the following details below?

  • Did we recently make any changes to your network or network provider?
  • How many devices do you have connected to your network right now? (e.g. TV, mobile phone, laptops, computer)
  • How far is your device from your network router?
  • Do you have cellular data so we can try connecting your device to your hotspot?

We look forward to hearing from you soon.

Thanks,
John