Forum Discussion

ReLiNY's avatar
ReLiNY
Reel Rookie
2 years ago
Solved

Roku Premiere+ (4630X) Blinking Red Lights on Sony X950B TV

This issue first presented in 2019 when upon power up, a fault would occur interrupting power up and causing a flashing red light on the Sony X950B.  Roku corrected the issue via a software update (t...
TV & Player Setup
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, ReLiNY

    Greetings, and welcome to the Roku Community.

    We appreciate you for sharing this information with us, we're sorry to hear about the troubles. From here, we'd like to ask for further information regarding this. By your statement, are you receiving any error codes or messages when the red light blinks?

    In the meantime, we recommend performing a system restart on your Roku device. To this, navigate to Settings > System > Power (skip if no sub-menu) System Restart. After performing this step, kindly observe for a while to see if the issue persists.

    Please keep us posted.

    All the best,
    Kash

ReLiNY's avatar
ReLiNY
Reel Rookie
2 years ago

Dear Kash,

Apologies for the long delay. I have reser/rebooted the roku device many times to no avail.

the issue NEVER occurs if the hdmi or the power cord to the roku device is not connected.

again, any further thoughts are appreciated.

 

RokuJanadeeK's avatar
RokuJanadeeK
Retired Moderator
2 years ago

Thank you for keeping us in the loop, ReLiNY.

We understand that you're having issues with your Roku device. We're happy to look into this.

May we know when you started having this issue? Was this after an update? Could you send us a clip of the issue? Would using a different HDMI cord make any difference? Was the issue persistent when hooking this Roku device to a different TV?

Please keep us informed so we can provide you with an accurate resolution. We're anticipating your response.

Kind regards,
Janadee