Roku pop up menu guide keeps appearing on screen
Roku pop up menu guide keeps appearing on my screen while watching TV , so annoying , how do i deactivate
Forum Discussion
Using a Hisense Roku TV, about a year old, OTA antenna and stream channels combined in the guide. Also have a USB connected for pause/rewind. Last update reported by TV: Dec 16 11:28 pm
After 1 minute, channel info pops up after changing to a channel or initial power on within a channel. If the guide is up after changing the channel and playing in the background, the pop-up will happen as well and actually change the channel to what channel you are scrolling through in the guide.
So far this removed the guide info pop-up after 1 minute issue for me, changed from Default to Disabled for Control by mobile apps:
Home-->Settings-->System-->Advanced system settings-->Control by mobile apps-->Network access-->Disabled
I have not had the channel info pop-up since--I even changed the Control by mobile apps back to Default and it is still no longer coming up--not sure if fiddling with that setting set it straight but it is working for me so far...
Tried that and didn't work-prob something else did it if you put the settings back to the way they were before and it still worked?
Tried that - no difference. Still get guide popups at times, and get the "switch channels" as I'm trying to go through the guide. Roku really borked something up with the guide.
Thanks - I tried, but no change. Sigh.
I can see I'm not alone with this menu pop-up issue.
I did exactly what you mentioned, sent to disabled and after more than 20 minutes, NO MORE POP UPS!
If this fix holds for me, I'm very happy.
What is curious as others have pointed out, this did seem to begin happening in December when OTA and streaming channel guides were messed together, plus I don't recall seeing a pop-up during commercial breaks.
So far so good on this fix. Thanks very much.
Sorry, thought I was replying direct to post from eDM who offered this fix. To repeat what was in that post:
Settings - System - Advanced System - Control by mobile apps - Network access - Disabled.
He put it back to Default and it continued to work.
I left it disabled and it continues to work for me.
What the heck do mobile apps have to do with pop-up menus is beyond me but who cares as this "fix" worked.
I have attempted every option given on this community site and even sadder Roku from what I understand has not chimed in. I still feel it is a glitch in the last update made around December. I tried the disengage and even default back for the remote apps. I even deleted the Roku app on my phone wondering if it is the connectivity to the auto connect your phone has yet to no avail. That cursed menu pop up shows it's ugly face. The only option I have not done is reset the TV to original state which is a headache depending on how many stations/apps you are service to as well as added to the TV. I will decide by this weekend to consider and will post if it is a success. ROKU where are you? Also I have 4 Hisense Roku tvs two 50 r60, one 55r6e and one I want to say is 65r. All are experiencing the issue. If anyone has already reset their Roku tv regardless of brand let us know if the pop up is still happening. Most appreciative. I'd like to say I'd give up yet I have invested every room I wanted a TV in except the outside one and I'm running that through. Roku express so an I stuck until I need to replace TV's. Most likely. It is a great product just that annoying popup and if caption required I feel even more for those customers requiring that. Roku let's hear from you please.
Update on Issue:
Channel info showing after 1 minute on ota/live stream channels or within guide after changing channels:
Tried all suggestions and my own from this thread--eventually pop-up came back.
Wired internet connection, Hisense Roku TV, Sony HDMI connected receiver, OTA antenna, Fire Cube via HDMI and USB for pause/rewind connected.
Just did a full factory reset, and so far, no channel info pop-up after 1 minute (update shows today as last checked/updated). All channel info present on guide (wasn't a problem for me before but see others are having this issue).
Process of factory reset took about 30 minutes to complete/setup. All devices were found without issue, just had to rename/customize the shortcuts and hide OTA channels I don't use. Fairly painless but a process nonetheless.
Pop-up did not happen after changing channels and clicking/not clicking the channel info after channel change--for a few times. Channel Info Pop-Up Came Back--STILL AN ISSUE
Found this prior which didn't do anything but it's there:
Platform Secret Screen
- Click Home 5 times
- Click once for each: Fast Forward, Play/Pause, Rewind, Play/Pause, Fast Forward
Has a 'View Remote Button Presses' which I thought might be useful for detecting phantom remote activity...
This unwanted info overlay banner is currently only affecting OTA channels on RokuTVs. (multiple, if not all, brands are affected).
It does seem to be a result from Roku issuing an update build within 10.5 to address the antenna signal meter indicator displaying inaccurate strength. (Basically, Roku fixed one issue but inadvertently caused another).
Roku has been made aware of the issue in the RokuTV forum, but will also tag RokuDanny-R , RokuKariza-D , and RokuMary-F to let them know users in this thread are also experiencing issue.
Hi everyone,
Thanks for the posts.
Please be aware that the appropriate Roku team is currently investigating this issue. Once more information is available, I'll be sure to update this Community thread.
Thanks,
Danny
