Forum Discussion

Plysuz's avatar
Plysuz
Newbie
8 months ago

Roku not seeing any wifi, have tried everything

The Roku is  model 3920 and has never given us any trouble. However, today it just lost the Internet. Everything else in our house has no problem connecting to the Internet. When we try to search for the Internet on the Roku, it finds nothing even though there are many routers in and around our neighborhood and in our house. 

. I have tried disconnecting the router and unplugging the Roku waiting, then restarting. Still, it is not seeing any Wi-Fi around. I have tried system restart, and have gone into advanced system settings to do network connection resets nothing helps. Do Roku units go bad? Don’t know what kind of Roku it is. It’s not a model Morrow 3920 X. This may be not that old 2020

tv & player wifi

1 Reply

  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert
    8 months ago

    Plysuz 

    You can determine your Roku model from Settings/System/About on the Roku device.

    If you have the Roku Premiere 3920, then it is a 2.4ghz-only device.

    Try connecting it to a mobile hotspot (if available to you).  Make sure you have your hotspot set to use the 2.4ghz band or "maximize compatibility" enabled in your hotspot settings.

    Not seeing any networks is usually a hardware failure, but not always.  If you currently are using your TV USB to power the device, try using a power adapter at the wall to see if maybe just a power supply issue. (any 5volt, 1amp USB cell phone charging adapter should work).

    If the device is still not seeing any networks and does not see your hotspot, then last resort is to try a Factory Reset. (press and hold reset button for 30+ seconds. (make sure you have a working physical Roku remote before performing a factory reset).

    If you do not have a mobile hotspot available to you, then definitely verify that the 2.4ghz  band is enabled on your router. (the 3920 cannot see or use the 5ghz band).