Forum Discussion

Babygirltwist's avatar
Babygirltwist
Newbie
9 months ago
Solved

Roku Mobile app not working on iPhone 15

Hello, I recently got a refurbished iPhone (iPhone 15) and it will not let me connect to my Roku streaming stick even though I am on the same WiFi and have manually entered in my ip address. On my old iPhone 12, it connects no problem to the stick. I will have the phones side by side and the 15 will still not show a streaming sticks near it but the 13 will have connected automatically. 

mobile app
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    9 months ago

    Thanks for posting here in the Roku Community, Babygirltwist!

    We appreciate you letting us know about the issue you've encountered with the Roku Mobile App. We'd like to be able to assist. 

    Here are the quick fixes you might try:

    • Try removing the app then reinstall it back again.
    • Sign out then sign back in to the app. 
    • Reboot your Wi-fi then reconnect your phone and device again to see if there are any changes. 

    Please let us know if there is anything else that I can help you further. 

    Best,
    Emman

1 Reply

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    9 months ago

    Thanks for posting here in the Roku Community, Babygirltwist!

    We appreciate you letting us know about the issue you've encountered with the Roku Mobile App. We'd like to be able to assist. 

    Here are the quick fixes you might try:

    • Try removing the app then reinstall it back again.
    • Sign out then sign back in to the app. 
    • Reboot your Wi-fi then reconnect your phone and device again to see if there are any changes. 

    Please let us know if there is anything else that I can help you further. 

    Best,
    Emman