Forum Discussion

gpcnz's avatar
gpcnz
Reel Rookie
2 years ago
Solved

Roku mobile app not opening home page on the app

When I click on the app on the phone, instead of going to the home page, it goes directly to the device settings. It's very annoying 

How can it be fixed?

mobile app
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    2 years ago

    Welcome, gpcnz.

    Thanks for your first post here in the Roku Community!

    We understand that you are experiencing an unexpected behavior with your Roku Mobile App. Our team is willing to assist you with your concern. 

    Here are the steps you can take to resolve the issue.

    1. Restart the Roku Mobile App. Restart the app by doing one of the following:
    • On an Apple device, to close the Roku app on your iOS device, swipe up or double-click the home button to access your open apps and then swipe the Roku app upwards to close it."
    • On an Android device, press the Recents button and then swipe the Roku app to close it.

           2. Uninstall/Reinstall the Roku Mobile App. On your phone's Home Screen, touch and hold the app to uninstall it; if you don't see the "Uninstall" option on your screen, for Android, go to the Google Play store, search for the app, and tap uninstall. After uninstalling the app, Reinstall it by going again to the Google Store or App Store and tapping the Install option.

    Please be advised that after installing the Roku app, you will need to sign in again to access its features and content. For more detailed information, you can visit this support article: How to install the Roku Mobile App.

    We suggest attempting the recommended solution to see if it resolves your issue. Please provide us with updates on your progress.

    All the best,
    Emman

3 Replies

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    2 years ago

    Welcome, gpcnz.

    Thanks for your first post here in the Roku Community!

    We understand that you are experiencing an unexpected behavior with your Roku Mobile App. Our team is willing to assist you with your concern. 

    Here are the steps you can take to resolve the issue.

    1. Restart the Roku Mobile App. Restart the app by doing one of the following:
    • On an Apple device, to close the Roku app on your iOS device, swipe up or double-click the home button to access your open apps and then swipe the Roku app upwards to close it."
    • On an Android device, press the Recents button and then swipe the Roku app to close it.

           2. Uninstall/Reinstall the Roku Mobile App. On your phone's Home Screen, touch and hold the app to uninstall it; if you don't see the "Uninstall" option on your screen, for Android, go to the Google Play store, search for the app, and tap uninstall. After uninstalling the app, Reinstall it by going again to the Google Store or App Store and tapping the Install option.

    Please be advised that after installing the Roku app, you will need to sign in again to access its features and content. For more detailed information, you can visit this support article: How to install the Roku Mobile App.

    We suggest attempting the recommended solution to see if it resolves your issue. Please provide us with updates on your progress.

    All the best,
    Emman

  • Betsie's avatar
    Betsie
    Newbie
    2 years ago

    I'm having the same problem. Just started today. I have no save list or continue watching,  etc... my mobile app just has devices and remote settings. Very inconvenient. 

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      2 years ago

      Welcome, and thanks for your first post here in the Roku Community, Betsie.

      We appreciate you reaching out regarding the issue you're experiencing with your Roku Mobile App and are glad to assist you.

      Feel free to refer to the troubleshooting steps provided earlier and follow them to see if they can help resolve the issue you are experiencing.

      Let us know if you have any other concerns to further assist you with it.

      All the best,
      Emman